Commercial Trading Lead - Retention - #1113106

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Customer Growth are the heartbeat of Sky. We are responsible for the acquisition and retention of our TV, Broadband and Mobile customer base. So, you’ll work really closely with the product P&L’s to pull together a plan to hit the sales and retention targets, then execute these across our channels.

As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you!

The Trading Lead will be responsible for the delivering the in-quarter numbers across a portfolio of Sky products to existing customers through our inbound/outbound voice channel. They will need to understand the trading levers available to them (e.g. agent incentives) and make recommendations to optimise customer and P&L performance.

They will need to be strong collaborators with Product Commercial teams, Planning Teams, other voice channels and the Customer Service Group to ensure the Sky leadership team makes informed and timely decisions

What you’ll do:
Trading Expertise

– Be the expert in Trading Performance for your area. Have a deep understanding of the drivers of all KPIs including Demand & conversion down to a product and sales site level
Trading insight & idea generation

– using large and complex data, clearly communicate findings in a simple and timely manner answering, “what is happening, why & what should we do.” Developing ideas to improve Performance across all KPIs
Reporting/trading governance

– use your expertise and trading insight to deliver accurate channel reporting including root-cause diagnosis of any over or under performance
Provide mitigation or go-faster recommendations

– use your knowledge to make recommendations across various senior stakeholders, and the routes to market (channels) to improve performance
Coaching and managing high performing teams

– Managing a team of 4 you need to use your technical & managerial expertise to lead, coach and develop a high performing team. Ensuring teams are delivering output to a high standard, regular 121s, development plans and have strong direction for their role
Input & influence of commercial & marketing plans

– use your knowledge to input into and influence the commercial & marketing plans to get the best Trading Performance outcome for Sky.

What you’ll bring:
Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior stakeholders
Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG
Proven experience in coaching and manging high performing individuals
Solid working understanding of key financial performance indicators and how these are to be used when making decisions and recommendations
Self-starter able to identify trends, issues and challenges – a real get up and go attitude to tackle issues head on and finding every opportunity to improve performance within the limitations and challenges faced
Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set
Strong excel skills and experience of financial modelling
Ability to swiftly obtain a clear understanding of business issues using data
Confident and credible, able to present work up to the Director of Performance, with excellent written, verbal, PowerPoint and spreadsheet communication skills
Brilliant collaborator, able to work across a matrix organisation with the product owners, CSG and finance to ensure the Sky leadership team makes informed and timely decisions

The rewards:
There’s a reason people can’t stop talking about

#LifeAtSky . Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband

Where you’ll work:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon

Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you
To find out more about working with us, search

#LifeAtSky

on social media.

A job you love to talk about
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.