Customer Experience Manager - #1686813

CUSTOMER ENGAGEMENT SPECIALIST - 6-month fixed term contract

Agriculture Portfolio – Remote role with travel across key farming regions in the UKBe part of something iconic. Celebrating 40 years of industry leadership, Mark Allen fosters a culture of passion, creativity, fairness, and talent development. We’re looking for a Customer Engagement Specialist to help farmers and contractors adopt our innovative app designed to strengthen working relationships and unlock the real return on investment from farm technology. Use your agricultural expertise to directly help UK farmers and contractors succeed with an innovative app designed to improve collaboration and tech ROI.

This platform (Farmo) creates transparent connections between farmers and contractors, helping them build more efficient, reliable working relationships – and opening up further opportunities. Your role is to help them get started, stay supported, and see the value quickly.

As our Customer Engagement Specialist, you’ll work directly with farmers and contractors, providing practical, hands-on guidance – whether that’s through calls, on-farm visits, or at events. You’ll be the trusted voice who understands the realities of working in agriculture and can help customers get tangible results from our products

The salary is up to £40,000 (DOE) plus company benefits.

What You’ll Do:

• Guide farmers and contractors through onboarding and setup
• Support users via calls, video sessions, and face-to-face visits
• Represent the product at farm events, shows, and demo days
• Gather and relay feedback to help improve user experience
• Contribute to user support materials (guides, tips, videos)
• Build lasting relationships that lead to long-term engagement and advocacy

What We Offer:

• Professional growth, career development, and training
• No two days are alike! This is a flexible, supportive role where you'll have the opportunity to make a real impact in the farming community.
• The chance to work on a meaningful product for UK agriculture.

What We’re Looking For:

• Alignment with our values. If you're passionate, creative, fair, and nurturing, you’ll thrive in our culture.
• A solid understanding of UK farming and/or contracting
• Clear, confident communication
• Happy to travel across farming regions when needed
• Self-driven with a people-first, helpful mindset

Mark Allen Agriculture is the publisher behind some of the UK’s leading farming media brands, including Farmers Weekly, Farm Contractor & Large Scale Farmer, Agronomist & Arable Farmer, Pig World, and Poultry News. Our mission is to support British agriculture by providing trusted news, analysis, and insights that help farmers and agribusinesses thrive.

Farmo is a digital platform designed to connect farmers and contractors seamlessly, making it easier to build reliable working relationships, manage jobs efficiently, and unlock the full potential of farm technology.

Stand Out in Your Application

We want to see your personality, values, and transferable skills shine. To help you stand out, you can:

• Upload a video introduction about yourself.
• Submit a cover letter that highlights your enthusiasm and fit for this role.
• Request a recommendation from someone who can vouch for your potential.

Show us why you’re excited to join us as we celebrate our 40th anniversary!

Key Details:

• Diversity & Inclusion: We value diverse perspectives; they make us stronger. If you’re excited about this role but don’t match every requirement, apply but share how your transferable skills will allow you to thrive.
• Contract: This is a 6-month FTC role.
• Right to Work: Applicants must have the right to live and work in the UK. Unfortunately, we cannot offer sponsorship at this time.
• Our Communities: We’re home to specialist communities, including MA Agriculture, MA Business, MA Education & Music, MA Exhibitions, MA Financial Media, MA Healthcare, and MA Travel Retail

Our Focus: Content is at the heart of everything we do, across print, digital, and events.

To support a fair and human-led recruitment process, we use technology to help us identify applications that may have been generated by AI. We encourage all candidates to apply in your own words so we can get to know the real you.