Complaints Investigator - #1690531

BDS (Northern) Limited

Date: 6 hours ago

City: London

Salary: £22 - £29 / hour

Contract type: Full time

Work schedule: Full day

BDS are currently looking to recruit a Complaints Officer to work with a well-known housing association based in W6.

We are looking for an experienced Complaints Investigator who will be responsible for investigating and resolving complaints in a fair and impartial manner.

You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation

Main duties include but are not limited too;

Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.

Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.

Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.

Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.

Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.

This is a hybrid role with minimum of three days in the office in W6.

Pay rate; £21.83 PAYE £28.70 per hour Umbrella

This is a temp ongoing role to start ASAP

Apply now for immeidate considoration!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Figma Designer / UX/UI Designer | 6 months | Fully remote | Rate dependent on experience

Opus Recruitment Solutions,

4 hours ago

Figma Designer / UX/UI Designer | 6 months | Fully remote | Rate dependent on experienceOpus are currently seeking a skilled Figma designer contractor to join our client's team for an initial 6 month project. The role centres on creating...

Year 1 Teacher

Wayman Education,

£38,766 - £50,288 / year

5 hours ago

A friendly and inclusive primary school in Wandsworth is looking for a skilled and passionate Year 1 Teacher to join their team on a full-time, permanent basis. The role will start immediately, and the school is committed to ensuring a...

Electrical

Invictus Group,

£45,000 / year

5 hours ago

Job Title: Electrical EngineerLocation: StratfordSalary: £45,000 per annumHours: Monday - Friday 7-4 About the RoleWe are seeking an experienced and qualified Electrical engineer to join our team at a prestigious contract based in Stratford. This is a fantastic opportunity to...