Partner Relations Executive - #1695887

About us:

Buyagift and Red Letter Days are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, team and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022.Our people are a fundamental driver of our success. We place great importance on nurturing exceptional people as we firmly believe that our competitive advantage stems from the capabilities and potential of our workforce. Our People team helps to drive those efforts across the business.

Partner Relations Executive

Reports to: Senior Partner Relations Executive

Employment Type: 12 Month Fixed Term

Location: Hybrid working, with 40% (2 days) office based at Farringdon, London EC1R

First a bit about the role:

As our Partner Relations Executive, you’ll play a key role in ensuring our network of small and medium business partners consistently delivers outstanding experiences to our customers. You’ll be the go-to person for a defined group of partners - supporting them day-to-day, resolving issues, and nurturing long-term, mutually beneficial relationships. Through proactive communication, service excellence, and a deep understanding of their needs, you’ll help our partners succeed, and in doing so, help us deliver on our promise to our customers.

A bit more about the role:

• Manage a high volume of incoming partner queries via email, ensuring timely and effective responses
• Meet and exceed KPIs and SLAs related to partner engagement, service levels, and satisfaction
• Build and maintain strong, positive relationships with partners to drive satisfaction and reduce churn
• Use our Salesforce system to log interactions and maintain accurate partner records
• Support the customer service team by handling partner-related queries through live chat via Zendesk
• Support the onboarding of new suppliers when required
• Assist in the setup and onboarding of hotels within our online booking journey, ensuring a smooth and efficient process
• Make amendments to partner products using our backend system
• Support additional projects, including the coordination and collection of health and safety documentation from partners
  
  
  

And now a bit about you:

• You’re an enthusiastic and confident individual with excellent written and verbal communication skills
• You thrive on delivering outstanding service and support to business partners
• You're comfortable managing inbound and outbound emails, and consistently meet response time targets and SLAs
• You enjoy engaging with business partners, building rapport, and creating lasting, trust-based relationships
• You’re energized by a fast-paced environment and can adapt quickly to changing priorities
• You’re a natural problem solver, always looking for ways to help partners get the most out of the Buyagift platform
• You have strong organisational skills, with the ability to prioritise and manage your workload effectively
• Previous experience using Salesforce is desirable but not essential
  
  
  

We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.

Our mission

For everyone in the UK to create unique memories that last a lifetime

Our vision

To be the most trusted platform in the UK gift experience market

Our Commitment to Equality, Diversity and Inclusivity

We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.