Bar Supervisor - #1696361

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

Overview Of Role

The Bar Supervisor is responsible for monitoring the workflow of their team by managing all aspects of service, supporting colleagues, problem solving, and reporting to management. They contribute to the efficiency of the department by reviewing and constantly improving SOPs and setting attainable daily goals for their team.

Expectations

The Bar Supervisor is expected to:

• Be professional at all times.
• Exhibit qualities of flexibility and leadership as well as be an effective communicator.
• Represent The NoMad positively to all internal and external stakeholders as well as act as an ambassador of our brand when out in our industry’s community.
• Adhere to company policies and procedures at all times, including but not exclusive of, H&S policies, HR policies.
• Manage your own workload efficiently and find balance between responsibilities on the floor during service and administrative work.
• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they relate to standards of guest interaction.
  
  

Main Duties & Responsibilities

The main responsibilities of the Bar Supervisor are summarized as below; however, the list is not exhaustive:

• Assisting Managers in service, helping lead and guiding the team.
• Planning workloads, allocating tasks and monitoring progress of daily operations.
• Briefing teams on new procedures, goals and news in collaboration with managers.
• Maintaining health and safety standards.
• Ensuring that quality standards are upheld.
• Assisting in conducting performance reviews by reporting performance to management.
• Managing all staff in the F&B Department’s Day to day operations, including creating section plans, line-up notes, correct sign-in/out procedures, end-of-shift management reports.
• Oversee accurate cash transaction procedures and ensure the necessary end-of-night paperwork is complete.
• To help create a positive, encouraging, and fun place to work for our team and each other.
• Resolve customer complaints and ensure all guests have quality experience.
• To log on to any issues with their various departmental procedures as needed.
• To ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made.
• Any other reasonable tasks asked to be performed by the management according to the changing business needs.
  
  

What We Offer

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service