Associate-Digital Product Management - #1696602
American Express
Date: 4 hours ago
City: London
Contract type: Full time
Work schedule: Full day
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections. To support the roll-out of our evolving digital capabilities, we are embarking on an exciting and transformational journey to define and govern our Web ecosystem at American Express.
How will you make an impact in this role?
The Associate, Product Management – Data Privacy will focus on delivering the capabilities to enable and evidence AXP’s compliance with the processing of personal data in accordance with global privacy regulations. Specifically, this role will be responsible for managing the product backlog and prioritizing features based on business needs and customer feedback, to enable delivery of the Data Subject Access Request (DSAR) Automation roadmap. You will be part of a team that shapes the long-term strategy for this space, while also focusing on the efficient delivery of a near-term roadmap through partnership with lines of business, product and engineering teams, and second line partners.
Primary Responsibilities:
- Partner with engineering and commercial stakeholders to identify business needs and execute on design, build, and updates to the DSAR Automation platform
- Document and manage DSAR Automation product backlog by writing clear product requirements, user stories, and acceptance criteria
- Collaborate effectively with all stakeholders and partners to ensure desired functionality, risk mitigation, and regulatory compliance by driving the timely delivery of DSAR Automation solution
- Summarize complex business requirements and technical concepts into digestible user stories and process flows for a wide variety of audiences
- Gather and analyse user feedback to refine and improve product functionality
- 2+ years of experience in product management, business analysis, or a related role
- Highly organized and self-motivated with the ability to work independently
- Strong written and verbal communication skills
- Strong analytical and problem-solving skills with ability to summarize technical material in a clear, logical, and structured manner
- Ability to understand and communicate complex business requirements and translate them into technical requirements via feature and story writing
- Knowledge of agile methodologies and tools like Confluence, JIRA, and Rally
- Knowledge of privacy regulations like GDPR and CPRA preferred but not required
Self-motivated, detail-oriented, and comfortable working in a fast-paced environment
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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