Retail Assistant - Pets - #1703639

Retail Assistant | Pet Pavilion | Chelsea and Central London Chelsea SW3 5TX and other Central London locations Permanent | Part-time - from 28 hours per week £12.21–£13.50/hour depending on experience Must be available weekends

Pet Pavilion is a luxury pet care retailer with 9 stores across London. We’re a family-run business celebrating 30 years of serving devoted pet owners. We offer premium products, bespoke grooming, and exceptional service — and we’re now looking for customer-focused individuals to join our retail team.

We are looking for more than someone to work on the shop floor. We are looking for people who can be the warm, welcoming face of Pet Pavilion, offering tailored product advice, managing customer queries (in person and on the phone), and supporting our grooming operations.

The Role

• Deliver friendly, knowledgeable service to every customer
• Recommend a wide range of products including; Premium pet food, natural treats, supplements, Grooming and hygiene products, Toys, accessories, collars, leads, beds, bowls and more
• Answer incoming phone calls and assist with bookings and queries
• Follow up on enquiries and provide aftercare service
• Support daily grooming appointments and store routines
• Maintain clean, well-presented retail displays
• Represent our brand values of care, quality, and personal connection

Who we’re looking for:

• Someone with a love of pets and people
• Who is kind, confident communication skills — in-store and over the phone
• Strong customer service instincts
• Retail experience is helpful but not essential
• A proactive, positive attitude and willingness to learn
• Must be available to work weekends

Perks & Benefits

• Staff discount across all products and grooming
• Opportunities to grow within a close-knit team
• Flexible working hours where possible
• Working with dogs and cats every day

Join a business where pets and people come first.

Apply now and help bring a little more joy to London’s pet community.