Account Manager (Virtual Credit Cards / Fintech / Payments) - #1705839

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About TripLink UK and TripLink

At Triplink, our mission is to provide seamless payment solutions that prioritize security and compliance. We adhere to the highest standards of regulatory excellence, ensuring that our operations align with the expectations of our stakeholders. As we move forward, we remain committed to fostering trust and reliability in every transaction, aiming to enhance the financial experience for B2B payments through virtual commercial cards (VCC).

Triplink (www.triplinkintl.com), founded in 2019, is the fintech division of Trip.com Group. Triplink operates globally with offices in major cities across Asia, Europe, and beyond. Since 2022, Triplink has been recognized as a leading commercial card issuer in its market.

In this Role, you’ll get to:

• Manage and achieve quarterly and annually revenue targets for Virtual Commercial Card in this region.
• Be responsible for the full customer life cycle, from planning, identifying opportunities, managing relationships.
• Collaborate closely with internal supporting teams such as product, technology, legal, risk and compliance, finance team to better serve customers, ensuring optimal product performance and user experience.
• Having systemic trainings and constant catch ups with clients to collect feedbacks, pain points, and market insights, as well as incorporate customer feedback to continuously improve product and service offerings.
• Analyze past data and conduct quarterly and annually performance reviews with customers seeking potentials to grow the transaction volumes.
• Stay up-to-date with the latest product knowledge, operational requirements, and compliance regulations.

What you'll Need to Succeed:

• At least 2-3 years of working experience in an Account Manager role in the B2B or B2B2C sector.
• Experience in travel management or ecommerce-related industries is a significant advantage.
• Demonstrate a willingness to learn, practice, and develop a career in the Fintech industry, particularly in sales and business development roles.
• Possess a strong understanding of customer growth metrics, with the ability to identify opportunities and areas for improvement.
• Excel in logical thinking, analysis, execution, and communication skills.
• Display sound compliance awareness and adhere to regulatory requirements.
• Be willing to travel regionally when cross-border travel restrictions are lifted.
• Excellent in communication, prioritization, and time management skills. Result driven, customer centric and pay attention to details.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!