Account Manager - French Speaking - #1706580

TransferRoom is a hyper-growth B2B SaaS Marketplace on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.

TransferRoom is market leading and has become a must have for key stakeholders in football’s transfer market. It’s used by 800+ clubs, including Man City, Liverpool and PSG, 550 agencies and 8000 professional players. It has empowered clubs and agents to facilitate over 6000 transfers since launch in 2017

.
Brief Intro To The Ro

le
We are looking for a dedicated and results-driven Account Manager to oversee the satisfaction and success of agents using our platform. The ideal candidate will have a strong commercial mindset, a deep understanding of the football industry, exceptional communication skills, and a passion for fostering strong client relationshi

ps.
The Account Manager will play a pivotal role in ensuring the optimal usage of TransferRoom's platform, driving value for our clients, and ultimately contributing to their long-term success, upsell and rene

wal.
In this role you would be working with football agencies from France, a market of high importance for the TransferRoom ecosy

stem.
What You’ll Be

• Doing
  Customer onboarding & adoption: Ensure successful onboarding of new clients and oversee ongoing customer product adoption, usage and satisfaction. Provide ongoing “training” to customers on platform features and function
• alitiesCustomer renewals & lead identification: Successfully renew and upsell your portfolio of customers by demonstrating value and addressing custome
• r needsRelationship management: Develop and maintain strong trusting relationships with our key agent stakeholders. Act as the primary point of contact for escalated issues and resolution by responding promptly and taking ownership to ensure client satis
• factionProduct expertise: Know everything there is to know about our platform and products, promote its benefits and capabilities to clubs and agents, and drive adoption of new features and function
• alitiesTeam collaboration: Collaborate with Sales, Strategy and Product teams to advocate for customer needs and f

eedback
Who

• You Are
  Experience in Account Management, Sales or Customer Success roles, preferably in the sports or SaaS
• industryStrong existing understanding of football clubs operations OR ability to quickly acquire this
• knowledgeStrong interpersonal skills with the ability to build rapport and trust wit
• h clientsExcellent communication skills and proactive problem-solving skills including ability to navigate complex customer s
• ituationsWillingness to travel frequently and at short notice to meet with clients i
• n person.Fluent in French and English. Additional EU language (German, Spanish, Portuguese) i

s a plus.
What’s In

• It For You
  Employee assistanc
• e programme25 days holiday plus ba
• nk holidaysLif
• e insuranceCriti
• cal illnessAuto-enrolment pension scheme with Hargreaves Lansdown, 3% employer contribution, collectively a minimum of 8%, with the option to contribute via salar
• y sacrificeEnhanced par
• ental leaveLearning budget f
• or everyoneDiscounted gym membership
• via HussleA generous employee Referral B
• onus schemeTeam building days
• and eventsCycle-to-work scheme and an annual travel season
• ticket loan‘Matched Giving’ programme where we donate when our emplo
• yees donateWe are a unique combination of a scale up wi

th security
We are a fast scaling, category creating company with smart teammates who love what they do. With a unique combination as a scale up with security, we have an 86% Employee Satisfaction Score, a Likelihood to Recommend score of 8.3 and a score of 8.8 for how our colleagues rate their relationships with thei