Diary Manager to the CEO - #1708057
Ofgem
Date: 5 hours ago
City: London
Contract type: Full time
Work schedule: Full day
Due to the nature of the role candidates would need to be based in London
Job Summary
Are you a puzzle solver, able to navigate conflicting priorities with sensitivity but never losing focus on the bigger picture or compromising standards, experienced in adapting quickly to changes whilst consistently delivering excellent levels of customer care?
This is a great opportunity for an experienced Diary Manager to play a vital role at the very centre of Ofgem, providing proactive diary and administrative support to our CEO. You’ll play an involved role in ensuring the smooth running of the CEO office, acting as a first point of contact for colleagues throughout the organisation and with external stakeholders. As you’d expect there are considerable demands on the CEO’s time, so a highly professional and proactive approach to complex diary management is vital. This is a great role, joining a high performing and friendly team who are all playing a part in delivering Ofgem’s goals of protecting energy consumers and decarbonising the energy system.
This role will suit someone who enjoys working at a pace in a busy, and sometimes pressurised, environment. There is plenty of variety in the role as no two days are the same. You’ll need to be able to get the detail right, balancing immediate priorities with planning ahead for the longer term. We expect that you’ll have experience in a similar role, providing support to senior executives; and that this has enabled you to develop excellent organisational and complex diary management skills, highly developed communication skills as well as an appreciation of the importance of establishing positive relationships with key stakeholders.
Job Description
Key Responsibilities
Essential Criteria
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Job Summary
Are you a puzzle solver, able to navigate conflicting priorities with sensitivity but never losing focus on the bigger picture or compromising standards, experienced in adapting quickly to changes whilst consistently delivering excellent levels of customer care?
This is a great opportunity for an experienced Diary Manager to play a vital role at the very centre of Ofgem, providing proactive diary and administrative support to our CEO. You’ll play an involved role in ensuring the smooth running of the CEO office, acting as a first point of contact for colleagues throughout the organisation and with external stakeholders. As you’d expect there are considerable demands on the CEO’s time, so a highly professional and proactive approach to complex diary management is vital. This is a great role, joining a high performing and friendly team who are all playing a part in delivering Ofgem’s goals of protecting energy consumers and decarbonising the energy system.
This role will suit someone who enjoys working at a pace in a busy, and sometimes pressurised, environment. There is plenty of variety in the role as no two days are the same. You’ll need to be able to get the detail right, balancing immediate priorities with planning ahead for the longer term. We expect that you’ll have experience in a similar role, providing support to senior executives; and that this has enabled you to develop excellent organisational and complex diary management skills, highly developed communication skills as well as an appreciation of the importance of establishing positive relationships with key stakeholders.
Job Description
Key Responsibilities
- Proactively manage the CEO’s diary to ensure their time is used effectively to enable them to fulfil their internal and external obligations.
- Use strategic judgement to prioritise demands on the CEO’s time, managing stakeholder requests and expectations as required.
- Provide general administrative, logistical, and business support to the CEO and Private Office, covering a wide range of duties in a fast-paced environment.
- Manage information flows through the Private Office and advise the CEO Secretaries of any urgent matters as required.
- Work collaboratively with the wider EA/PA network to represent the CEO’s views and deliver their priorities.
- Ensure the CEO’s diary is managed in a way that enables them to operate effectively as they lead the organisation.
- Effectively manage complex key external and internal stakeholder relationships, acting as the initial point of contact for stakeholders, and handling all queries in an efficient and professional manner to promote a positive image of the organisation.
- Develop and maintain excellent working relationships with colleagues across the wider organisation, to ensure a high level of service to the CEO.
- Work with Private Secretaries to ensure the CEO receives relevant papers and briefings for meetings in a timely manner, so that they have sufficient time to absorb the content and provide any feedback.
- Brief and update the CEO and Private Secretaries with any pertinent information that may be required by them to function effectively in their roles.
- Any other tasks commensurate with the role that are required by the CEO or Private Secretaries.
- Proactively manage the CEO’s diary to ensure their time is used effectively to enable them to fulfil their internal and external obligations.
- Use strategic judgement to prioritise demands on the CEO’s time, managing stakeholder requests and expectations as required.
- Provide general administrative, logistical, and business support to the CEO and Private Office, covering a wide range of duties in a fast-paced environment.
- Manage information flows through the Private Office and advise the CEO Secretaries of any urgent matters as required.
- Work collaboratively with the wider EA/PA network to represent the CEO’s views and deliver their priorities.
- Ensure the CEO’s diary is managed in a way that enables them to operate effectively as they lead the organisation.
- Effectively manage complex key external and internal stakeholder relationships, acting as the initial point of contact for stakeholders, and handling all queries in an efficient and professional manner to promote a positive image of the organisation.
- Develop and maintain excellent working relationships with colleagues across the wider organisation, to ensure a high level of service to the CEO.
- Work with Private Secretaries to ensure the CEO receives relevant papers and briefings for meetings in a timely manner, so that they have sufficient time to absorb the content and provide any feedback.
- Brief and update the CEO and Private Secretaries with any pertinent information that may be required by them to function effectively in their roles.
- Any other tasks commensurate with the role that are required by the CEO or Private Secretaries.
Essential Criteria
- Proven track record of diary management at CEO / Director level. (Lead)
- Ability to multi-task and remain calm when working in a fast-paced environment, with a patient and logical approach to analysing information effectively to solve problems.
- Exceptional attention to detail and organisational skills with proven ability to identify priorities and actions efficiently and effectively without supervision.
- Strong interpersonal skills with the ability to communicate confidently at all levels and establish a strong rapport with senior leaders, both internally and externally, using diplomacy, tact and influencing.
- Experience of dealing with matters of a highly confidential nature and acting appropriately.
- Highly proficient with the MS Office suite, OneNote and document management.
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
We'll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack and Role Profile attached for full details.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Chloe Baily
- Email : [email protected]
- Email : [email protected]
How to apply
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