Head of Customer Experience - #1710801

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

We are seeking a strategic and customer-obsessed Head of Customer Experience to lead and evolve our end-to-end customer journey.

Your new role

• Develop and drive a holistic customer experience strategy aligned with the company’s mission and values.
• Own and evolve the voice of customer (VoC) program, collecting, analysing, and synthesizing customer feedback from multiple sources.
• Lead, manage, and develop the Client Relations and Service Management Office team to handle escalated and complex customer interactions.

What you’ll need to succeed

• Proven experience in a senior customer experience, client relations, or service operations leadership role.
• Strong track record of leading cross-functional initiatives and influencing at all levels.
• Experience managing a complaints function
• Demonstrated ability to turn customer insights into strategic actions and measurable improvements.
• Familiarity with customer feedback platforms, ticketing systems, and service management tools
• Excellent communication, conflict resolution, and stakeholder management skills.
• Empathetic leader with a bias for action and customer advocacy.

What we offer

• Work on vital process flows and customer initiatives that makes a real difference
• Vibrant company culture with a wide range of events and social activities throughout the year
• Great environment - our employee survey highlighted that 81% of employees would recommend a friend to work here

Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!

Please click apply now to be taken to our website where you can see the full job description for the role.