Service Manager - #1711681

To lead and manage a team of craft operatives undertaking maintenance works to the Councils’ housing stock, and ensure that the highest standards are achieved and maintained. This will require the post holder to utilise theirspecialist building industry knowledge. Ensure that Southwark Building Services delivers the repair provision in accordance with the terms of the contract, andthat individual operatives are aware of, and meet their obligations in relation to the contractEnsure that all works are appropriately planned and undertaken in order to drive up customer satisfaction ratings 1.Provide and deliver a comprehensive contracting service to our clients, for the voids, day to day and emergencyworks, delivering the repairs service required by effective use of in-house staff and contractors.2. Manage, organise and control the activities of all allocated operatives - setting targets, monitoring performance,attendance and conduct - identifying training needs and resolving issues in line with council procedures Delivera highly professional service through on-going technical expertise and knowledge development amongst theteam, and actively encourage staff to identify and implement changes in working practices that will delivercontinuous improvement.3. Ensure compliance with both Fire Safety and Health & Safety legislation and protocols at all times.4. Respond to and resolve customer enquiries and complaint as they arise and in a timely fashion.5. Promote and deliver a customer focused service that is responsive to customer needs.6. Maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice.7. Responsible for the training & development of staff in accordance with Performance Management, includingCPD, objective and target setting and the delivery of work plans.