Engagement Delivery Director - #1713954

Description

Engagement Delivery Director -

Salesforce Professional Services focuses on delivering strategic engagements that drive

innovation and meaningful & sustainable change for our customers, We are driven by business

outcomes and our Programmes are centered around defining transformational opportunities,

creating clear plans and roadmaps for delivery and excellence in execution.

Our approach encompasses people, process, and technology and a successful engagement

includes recommendations to the business for change to support deeper, more relevant use of

the Salesforce platform.

Are you passionate about Customer Success and would you like to work at the forefront of

Digital Innovation at one of the most exciting CRM companies?

Role Description

Salesforce Professional Services is seeking an Engagement Delivery Director who shares our

vision of bringing the power of Salesforce to our customers across a diverse portfolio that

includes Public Sector, Health & Life Sciences and Business Services. Engagement Delivery

Directors drive successful customer outcomes with our implementations and lead and run

complex, enterprise and strategic programmes of work.

Your Impact

• As the overall Leader of the programme team, you will build and manage large and
  
  

complex teams, possess excellent leadership skills, ensure strong communication

channels, and give clarity, motivation and direction to the team throughout the

engagement

• You will own the relationships with the Customer, partners and third party providers from
  
  

a Delivery perspective and provide leadership, advice and guidance to ensure ongoing

alignment and shared success.

• Build and nurture a high functioning multi-stakeholder governance framework and
  
  

perform programme (and project management) activities where necessary to ensure

adherence to the Salesforce methodology and project gates and governance

• You will be fully accountable for Programme financials, reporting and delivery health,
  
  

Which Includes

• Building and leading programme and planning activities; supervising and
  
  

reviewing progress and timelines; adjusting schedules and plans as needed;

ensuring on time and on budget delivery of programmes and projects

Supervising utilisation of resources in alignment with resource allocation and

budget. This includes on time entry and approvals for project timesheets

• Effective risk and issue management, identifying and resolving issues to ensure
  
  

project success

• Facilitate requirements gathering and assist with crafting project deliverables, and
  
  

Salesforce documentation as needed

• Being an extension to the account team to extend the Salesforce footprint
  
  

Basic Qualifications

• 10 years in Programme Management leading complex programmes of work, with
  
  

direct responsibility for running teams including teams of Project Managers

• Ownership / experience of Strategic Governance Frameworks and Risk Management
• Proven history of delivering high quality results on schedule and within budget
• Outstanding and effective interpersonal skills; along with strong communication skills
  
  

both verbal and written.

• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Degree or equivalent relevant experience required. Experience will be evaluated based
  
  

on the core competencies for the role (e.g. extracurricular leadership roles, military

experience, volunteer roles, work experience, etc.)

• Available to be onsite with customers as needed
  
  

Preferred Qualifications

• Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum
• Consulting experience through a system integrator or software vendor
• Experience managing Salesforce implementations
• Experience and knowledge of managing Public Sector or Health & Life Sciences
  
  

programmes