Regional Continuous Improvement Lead - #1713963
Just Eat Takeaway.com
Date: 4 hours ago
City: London
Contract type: Full time
Work schedule: Full day
Closing Date: 28/05/25
Location: London or Sunderland
Hybrid - 3 days a week from our London or Sunderland office & 2 days working from home
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About This Role
As a Regional Continuous Improvement Lead, you will be excited to constantly scrutinize how our contact centre works. You’ll work alongside the Senior Leadership team to scope out and deliver incremental and impactful improvements in policies, tools, services, and processes. You’ll work with our Ops. Managers, TLs and CS Advisors to understand the pain points they are facing day-to-day, and bottlenecks in our operations focusing on how we can make our operations more efficient and engaging. You will work with a wide range of stakeholders within the global CS Operational Excellence team, P&T teams and other departments to build and deliver a continuous improvement framework and always look ahead to how we can continue making our customer, partner and advisor experience better.
These are some of the key ingredients to the role:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
We may close this advert earlier than the stated closing should we receive a high volume of applicants.
Location: London or Sunderland
Hybrid - 3 days a week from our London or Sunderland office & 2 days working from home
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About This Role
As a Regional Continuous Improvement Lead, you will be excited to constantly scrutinize how our contact centre works. You’ll work alongside the Senior Leadership team to scope out and deliver incremental and impactful improvements in policies, tools, services, and processes. You’ll work with our Ops. Managers, TLs and CS Advisors to understand the pain points they are facing day-to-day, and bottlenecks in our operations focusing on how we can make our operations more efficient and engaging. You will work with a wide range of stakeholders within the global CS Operational Excellence team, P&T teams and other departments to build and deliver a continuous improvement framework and always look ahead to how we can continue making our customer, partner and advisor experience better.
These are some of the key ingredients to the role:
- Independently build and lead a best-in-class continuous improvement framework, proactively identifying opportunities for enhancement.
- Directly manage and coach a team of Regional Continuous Improvement Specialists to discover and deliver impactful initiatives.
- Lead and facilitate improvement workshops with leadership and SMEs to drive collaborative problem-solving and change implementation.
- Collaborate with Ops Strategy, Content & Change & Comms, and Training & Quality teams to inform policy, engage the workforce, and optimize CS Advisor journeys.
- Own the lifecycle of improvement initiatives, from identifying efficiencies and building business cases to successful project delivery through internal governance.
- Utilize various methods (interviews, feedback, analysis, workshops, surveys) to build compelling cases for change and proactively identify solutions with CS leadership.
- Ensure successful delivery through post-implementation reviews and embed a culture of continuous improvement by influencing positive behaviors at all levels
- Proven experience leading continuous improvement initiatives and delivering tangible business impact within a fast-paced Business/CS environment is vital.
- Lean Six Sigma qualification (Green or Black Belt level).
- Strong data analysis skills to identify trends, bottlenecks, and improvement areas are essential.
- Beneficial experience in Programme/Project management and business analysis.
- Demonstrated ability as a natural influencer and collaborator, comfortable navigating complex matrix organisations.
- Excellent stakeholder engagement, influencing, and communication skills, with the ability to blend strategic thinking with pragmatic action
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
We may close this advert earlier than the stated closing should we receive a high volume of applicants.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
School Science Technician
Active Recruitment,
£25,000
-
£26,300
/ year
3 hours ago
School Science Technician. Location: Redbridge, East London. Full-time, 5 days per week, 36 hours per week, Term Time Only. Salary: £25000 - £(phone number removed) (actual salary). Private Healthcare. Science Graduates Welcome – Potential for Teacher Training. Job Role: Science...
Band Member (Amateur/Intermediate Musician)
BetheBand,
4 hours ago
Location: Central London Type: Part-time (Program-based) | 8-week commitment About the Program: BeTheBand is a program for amateur and intermediate musicians who want to get out of the house and onto the stage. Over 8 weeks, you'll join a band,...
Leveraged Finance Portfolio Manager x 2
ING,
5 hours ago
About The Position Join our Leveraged Finance Portfolio Management Team at Analyst or Associate level. Due to growth, we are expanding our team in the UK. Key Responsibilities Manage Leveraged Finance assets in the UK portfolio. Monitor market developments and...
