Senior Customer Success Manager - #1716279

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Join our team and experience Workday!

Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focusing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed.

We are a global organization with teams located across the United States, EMEA and APAC.

About The Role

Our team promotes Workday’s core values with ‘Employees’ being the first of them! This is why we:

• Offer flexible work schedules aligned to our "flex model"
• Empower you to follow your desired career path & achieve professional and personal goals
• Encourage work-life balance and wellbeing
• Are proud to champion equal opportunities for everyone
  
  

We are looking for someone to join our team who is eager to learn with a creative mindset, support their colleagues and have fun.

As a member of project teams, you’ll play a key role in the end-to-end implementation of Workday’s HCM product, across a varied portfolio of customers. You’ll act as a trusted advisor to the customer, either leading or supporting the implementation of single or multiple HCM functional streams focusing on Talent Acquisition and Development, on any given implementation project.

What you will achieve in your first 12 – 24 months

You’ll get the opportunity to learn and achieve many things as a Consultant at Workday.

Here are some of the activities you will experience on your Workday career journey:

• Month 1 - you’ll complete the Workday Core HCM & Practical Certification training, and within your first 6 months, you’ll undertake further Specialist Certification training
• Once Certified, you’ll supplement your initial product learnings through active project engagements, working under the guidance of a Functional Architect or Senior Consultant
• You will work closely with other Consulting Teams on projects, including Data and Integration
• Consultants, to ensure seamless collaboration between the various touch-points of the application
• Gain a practical understanding of Workday’s implementation methodology at each stage of the project life cycle:
• Gathering and understanding Customer’s Business Requirements and demonstrating core Workday concepts, utilising pre-delivered Workday solutions
• Translating Customer requirements into configured solutions and ensuring detailed unit testing of the Workday solution
• Supporting your customer during multiple rounds of testing, responding to and resolving test issues under the guidance of the Lead Consultant
• Undertaking final deployment activities for the customer, including the provision of knowledge transfer and post-production support activities
• Within your 1st year you can expect to have worked on at least 1 - 3 full-cycle implementation projects within your areas of expertise
• In your 2nd year, you’ll continue to build on the knowledge that you’ve learnt, through additional training offerings and multiple/concurrent project experiences.
  
  

About You

Basic Qualifications

• 5+ years Consulting experience, either as an Internal Consultant or with a Consulting/Software Company
• 5+years relevant educational qualifications and/or experience implementing or supporting (HCM/Recruiting/Talent/Learning) solution
  
  

Other Qualifications

• Business analysis and requirements gathering skills
• A detailed-driven problem solver, with a passion for delivering exceptional levels of customer service
• A strong presenter with excellent verbal and written Communication skills
• Ability and desire to learn technology quickly through a mix of different mediums
• Resourceful and adaptable; you’ll be comfortable working remotely, utilising a variety of tools with a high degree of autonomy
• Ability to travel up to 25% of the time (under typical circumstances)
  
  

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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