Medical Receptionist and Administrator - #1716600

Part-Time Medical Receptionist & Administrator£25,500–£27,000 per annum - pro rata, based on a 40-hour week to £15,300 to £16,20024 hours per week – Mondays, Tuesdays & Fridays (8am–5pm)

We are recruiting on behalf of our client The Westminster Physiotherapy and Pilates Centre located in the heart of Victoria. The clinic is seeking a part-time Medical Receptionist and Administrator to join their friendly and professional team. This is an excellent opportunity for someone with a positive attitude who is eager to learn and become a long-term part of a supportive clinical environment. Full training and ongoing support will be provided.

Key Responsibilities:

• Front of house reception duties – welcoming clients and creating a positive first impression
• Managing phone and email enquiries
• Assisting patients with bookings and directing them to the appropriate clinician
• Supporting Physiotherapists, Pilates Instructors, Massage Therapists and Nutritionists
• Opening and closing the clinic
• Taking payments and handling billing processes
• Using the clinic’s online practice management system
• Liaising with insurance companies (billing and reporting)
• Uploading and filing patient notes and reports
• Coordinating with consultants and GPs
• Maintaining confidentiality of patient and clinic data
• Monitoring stock and supplies
• Ensuring the clinic environment remains clean, tidy, and welcoming

Essential Requirements:

• A minimum of 2 years’ experience in a medical administration role

Desirable Attributes:

• Experience using TM3 (preferred but not essential)
• Strong customer service and communication skills
• Team player with a proactive and adaptable attitude
• Reliable, organised, and efficient
• Friendly, polite, and empathetic
• Confident using IT systems and quick to learn new software
• Excellent verbal and written English skills

This role would suit someone who thrives in a team-based environment and takes pride in delivering high-quality service in a healthcare setting.