Pier Controller - #1720505

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Key Information

Job Title

Salary: £40,184 - £41,615

Contract type: Perm

Location: Various London Locations

Application closing date: Thursday 29th May @ 23:59

Overview Of Project/role

The position is as a front-line representative of London River Services (LRS). The role will have responsibility for overseeing the daily operation of one or more of LRS's piers, delivering a Vision Zero approach to safety. The role will ensure the safe and efficient operation of the piers, giving accurate and equitable assistance to all river operators, their staff and customers. The role will be responsible for implementing operational plans and emergency procedures.

A willingness to undertake shift work is essential. Much of the time will be spent outside and staff must be prepared to accept extremes of temperature and inclement weather. High standards of personal appearance and conduct are required at all times. The role requires the wearing of a uniform and name badge whilst on duty.

Key Accountabilities

• Responsible for monitoring all day-to-day operational matters on LRS's piers, including those involving pier infrastructure, river operations and key stakeholder activity.
• Responsible for promoting a Vision Zero safety approach towards river operations, ensuring safety and assurance is maintained through compliance with legal/statutory requirements relating to marine operations and the application of TfL operational plans, policies and emergency procedures.
• Delivering an exemplary customer experience throughout all stages of the customer journey through delivering best practice towards pier operations
• To provide a safe and secure environment for all river operators staff and customers, able to administer First Aid if necessary.
• To oversee the operation of the pier in accordance with the pier operational plans, to ensure efficient use of space with minimum disruption to all users, having regard to any agreements with third parties. To treat all river operator's staff in an equitable manner, establishing good working relationships with river operators ensuring our contractual requirements are complied with.
• To provide service and local information to all customers. To be familiar with all the river services that operate and the local areas including all other transport services.
• To be familiar with LRS’s statutory licensing obligations with relevant authorities.
• To establish sound working relationships with neighbours and tenants. To work closely with all tenants and other parts of TfL and other transport modes regarding operational and emergency issues.
• To undertake other such duties as may be required from time to time.
  
  

Skills

Skills, Knowledge & Experience

• Knowledge and experience working within the tidal Thames environment (essential)
• A flexible attitude is required to handle diverse issues/problems often under pressured circumstances (essential).
• Able to deal with all users in an objective, equitable and assertive manner.(essential)
• Have good abilities of comprehension and recognition. (essential)
• Able to make quick, accurate decisions having regard to the immediate and subsequent needs of all users. (essential)
• Good communication skills, both written and verbal are required. (essential)
• Good ability to advocate/negotiate with diverse people and organisations (essential).
• The post holder must be self-motivated and have the ability to carry through tasks without direct supervision.(essential)
• The achievement of high standards must be a motivating factor. (essential)
• Trained First Aider. (desirable)
  
  

Knowledge

• Understanding of Health and Safety and other relevant legislation.
• Awareness of river operations on the Thames.
• A good understanding of customer service dealing with a wide range of diverse people and organisations.
• The ability to maintain high operational standards and ensure compliance with legal requirements.
  
  

Experience

• The post holder needs to have operational experience working in a transport environment or a marine background to be able to fulfill the role.
• Dealing with various customer groups, third party operators, contractors
• Operating under a pressured environment whilst ensuring compliance to standards
  
  

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process 

Please apply using your CV and a two page covering letter. PDF format preferred and do not include any photographs or images

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is Thursday 29th May @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel