Customer Service Manager - #1723425

Customer Service Manager (Housing) - Teddington (South West London) based- Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include:- Motivating a team and monitoring performance- Coordinate responses to complaints- Ensure good practice and highest level of service across the board-Working with clients to resolve complaints- Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience:- Ability to manage a small customer services team- Ideally some experience within the social housing/property sector- Complaint handling experience- IT proficient and ideally some CRM experience