Product Design Lead - #1724622

Work pattern: Full Time

Reporting to: Chief Product Officer

Location: Remote

About The Job

Our team at ProblemShared is growing, we are a key innovator in the rapidly expanding field of digital mind health and we have opportunities available to join our supportive and collaborative team.

We are looking for an experienced and passionate Product Design Lead. You will join a high-performing team at a scaling health technology company and have responsibility for driving our business growth from day one.

We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, empowering individuals to take the next step in their mental health or neurodevelopmental journey.

About Us

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders.

We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK.  By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery. 

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.   

The Role

We are looking for a Design Lead who is well versed in both UI and UX digital product design. The successful candidate will be passionate in the world of UX with a depth of expertise in this area however the daily role will encompass both UI and UX.

Underlying user problems are derived from a significant range of areas and user types, therefore the successful candidate must be adept at prioritisation and in turn managing expectations of stakeholders. You will be responsible for driving the design of intuitive, user-centric experiences across both clinician and client-facing web applications. Applying principles of design thinking to conceptualise and create engaging, valuable, and intuitive user experiences, and promote human-centered methodologies across the product team to ensure new designs meet user needs as well as achieve business goals. It is important to note that this is a contributor role with line management responsibilities.

You Will

• Lead design projects across both clinician and client web applications, delivering seamless user experiences for a wide range of users.
• Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. Create user personas, journey maps, and wireframes based on these insights.
• Develop high-quality UI designs, including mock-ups, prototypes, and design systems. Focus on visual consistency, responsiveness, and accessibility.
• Develop intuitive information architecture, hierarchies, interaction flows, and wireframes. Ensure that user interfaces are easy to navigate, reducing friction and enhancing usability.
• Jointly maintain and evolve ProblemShared's design system to ensure consistency across all products and platforms.
• Work closely with our incumbent senior designer, helping to foster organisational design evolution, developing and promoting best practice within the design team.
• Stay up to date with the latest design trends, tools, and technologies. Bring innovative ideas to the team that can enhance the user experience and product functionality.
• Develop and maintain your understanding of neuro diversity, along with the challenges and opportunities that it presents for the provision of a toolset which delivers the best possible outcomes for users.
• Work in partnership with cross-functional teams, including product managers, engineers, and stakeholders, to ensure alignment and deliver successful product outcomes.
• Manage workloads and monitor processes and feedback from stakeholders with a view to constantly improving the teams output and service delivery.
  
  

What We Are Looking For

• Previous experience in a B2C environment with demonstrable experience of steering user interactions and engagement through application of ‘Nudge Theory’.
• Demonstratable competence in quantitative and qualitative research methods with an ability to scrutinise related approaches and methodologies.
• A passion for creating user experiences that meet the unique but diverse needs of a userbase.
• A good understanding and interest in behavioural psychology.
• Skilled in human-centric design and the know how to use data and user feedback to inform your design decisions.
• Will have mastered the art of running productive and efficient workshops and can draw out the best and most creative ideas from participants
• Open to constructive feedback and able to quickly iterate on your designs based on input from stakeholders at all levels.
• Can manage multiple projects simultaneously, balancing priorities while delivering high-quality work on time.
• Experience line managing and coaching a small design team
• Passionate about constantly elevating the quality of output of your team
• A well ordered and process driven with clear ideas on how best to manage a design teams’ workload for efficiency and transparency.
  
  

It Would Also Be Desirable To Have

• Experience working in a regulated environment.
• Experience working with health-related product sets.
• Demonstrable experience operating at a senior level as a product designer, ideally within a start-up or scale-up environment.
  
  

What We Offer

• Excellent salary
• Employer matched pension
• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
• Private health insurance
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambitions
• One volunteering day a year
  
  

Our Recruitment Process And Next Steps

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

• Once we review your CV a member of our recruitment team will be in touch to learn more about your experience and motivations.
• The next step is to meet with our Product Team team who will take you through an interview and task to allow you to demonstrate your ability and suitability for the role. If successful we will move to an offer of employment and pre-employment checks.
  
  

We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible.

Please don't hesitate to apply - we would love to hear from you!