CRM Functional Consultant / Developer (Information Technology) - #1725620

One of my local government clients are currently recruiting an experienced CRM Functional Consultant / Developer (Information Technology) on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

• Design and build custom workflows in MS Dynamics 365 to support housing services
• Lead on the deployment (including testing) of plugins and new functionality

Duties:

• Design and build custom functions in Dynamics 365 (Housing instance), including workflows, flags, forms, integrations, scanning/printing, and field changes.
• Translate functional requirements from business stakeholders into technical specifications.
• Work primarily with Dynamics 365 Customer Engagement, Field Service, and integrations with third-party applications via the Common Data Service.
• Develop and configure Dynamics forms, portals, workflows, and integrate systems using APIs, Logic Apps, Function Apps, and Azure services.
• Provide expert development services, including custom code activities, plugins, web resources, and ASP.NET/.NET solutions.
• Lead technical investigations, debugging, and performance issue resolution, ensuring high system reliability.
• Collaborate with Business Analysts and Technical Architects to configure D365 solutions aligned with business needs.
• Manage the CRM development lifecycle, including version control, testing, documentation, deployment, and environment management.
• Develop and maintain CRM reports, integrations, and ensure ongoing compatibility with other Housing IT applications.
• Keep solutions up to date with Microsoft Power Platform and Dynamics 365 enhancements to maximise value and usability.
• Provide guidance on licensing models, user profiles, and support major upgrades, migrations, and CRM projects.
• Lead peer code reviews and support DevOps practices, including test scripting and execution.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.