Housing Benefit Liaison & Assessment Officer - #1726567

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

You will be processing and assessing all types of Housing Benefit and Council Tax reduction, new claims and changes in circumstance in accordance with the relevant legislation. You will be working on a mainly Temporary Accommodation tenures on casework basis, offering specialist support and advice on all aspect of income maximisation, welfare benefit and financial capability to colleagues and tenants alike. You will be expected to be detail-oriented, have strong analytical skills, have up to date knowledge of Housing Benefit and Council Tax Legislation and committed to providing excellent customer service.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact (url removed)

About you

You will be working within the Housing Income Maximisation (HIMAX) team, alongside colleagues in the Income Management team, to provide a holistic package of support and interventions to tenants at risk of financial exclusion, developing and supporting strategies to prevent the accrual or debt among the more vulnerable groups.

You must have extensive experience of working with Temporary Accommodation within a local authority setting. Previous experience of working with Northgate NEC, Iworld and Information at Work would be an advantage.