Groups Administrator (Australia and New Zealand) - #1727812

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Our Groups Administrator role is responsible for the support of the Group activities for our Australia and New Zealand markets, supported by the UK & IRL Group Manager and reporting directly to the Director of Planning, Pricing, Groups & Flights.

The main duties of this role include Group quotations for Standard and ad-hoc Groups, Direct Groups, Group Loading, Group Admin Activities, Operational Aspects concerning large groups.

Your Impact

• Processes requests for groups concerning our air product - in conjunction with UK Flights Team.
• Processes requests for groups concerning additional items, ancillary services such as onboard service, travel request forms, etc.
• Supports the Senior Group Administrator concerning Group Chain activities.
• Ensures that standard group requests are always matching ship configuration and in line with standard rates.
• Ensures that standard group requests are in line with the occupancy requested by the customer and in line with RM approval.
• Gives clear indications to sales team once a quotation is provided with accurate indication on occupancy, cabin amount, rates, commission, expiry date.
• Ensures all contractual obligations of the business counterparties are always adhering to Company`s standards, for both direct and trade groups.
• Ensures Finance Department is informed about payment schedules related to direct groups and makes sure that payments concerning direct groups are timely chased.
  
  

Your Journey so far

• Excellent written and spoken English
• Degree/Baccalaureate qualification (desirable)
• Experience of working within the travel or tourism industry (strongly preferred)
• Proficient in Microsoft Office, particularly Excel and PowerPoint
• Strong communication skills with a ‘can do’ approach
• Excellent communication skills
• Ability to work autonomously and be a ‘self-starter’
  
  

Your Essentials

• Full Right to Work in the UK required
  
  

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!