1st Line Support Engineer - #1733716

1st Line Support EngineerAre you passionate about IT support and ready to take your career to the next level? We're looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations.This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way.What you’ll be doing:

• Delivering 1st line IT support via phone, email, and in person
• Diagnosing and troubleshooting issues related to hardware, software, and network connectivity
• Escalating complex issues to Level Two support as needed
• Installing software, managing patches and updates (MS Office, antivirus, business apps)
• Managing user accounts and permissions using Active Directory and Office 365
• Accurately documenting tickets, resolutions, and procedures in the helpdesk system

What we’re looking for:

• Around 2 years’ experience in a similar support role
• Solid understanding of Microsoft 365 admin tools
• Comfortable working across both Mac and Windows environments
• Strong communicator with excellent people skills
• A customer-focused mindset and keen attention to detail
• Willingness to gain relevant Microsoft certifications

If you're eager to grow within a supportive IT environment and develop both technically and professionally, we’d love to hear from you.