Customer Operations Analyst - #1734981

Department: Core Operations

Employment Type: Full Time

Location: Zinc - London

Compensation: £35,000 / year

Description

At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.

If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence.

This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance.

Key Responsibilities

Dig into the data

Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not.

Find upsell gold

Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams).

Make data make sense

Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting.

Partner up

Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.

Support the engine room

Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.

Present with impact

Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions.

Skills, Knowledge and Expertise

️ Hard Skills

SQL Proficiency

You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.

Excel Expertise

You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick.

Data Visualisation

You can turn numbers into narratives, building visuals that help teams instantly grasp the message.

Numerical Literacy

Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data.

️ Soft Skills

Confident Communicator

You can clearly explain your findings to senior stakeholders, even if they’re not data experts.

High EQ

You know how to read a room, build trust, and adapt your style to different personalities and contexts.

Data Translator

You turn complex insights into plain English and actionable steps that teams can run with.

Collaborative Operator

You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing.

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• 30 days Work from Anywhere
• Early finish Fridays (16:00)
• Yearly company retreat to Serbia
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries