Vice President of Professional Services, Life Sciences - #1735176

Are you a senior leader, passionate about revenue generation and process optimisation?

Do you enjoy ensuring client success and driving business growth?

About Our Team

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.

About The Role

The Vice President (VP) of Professional Services - Life Sciences is a senior leadership role responsible for overseeing consulting and implementation services across our solutions portfolio, ensuring client success, and driving business growth. This role includes full P&L (Profit & Loss) accountability for our services offering. We are looking for a strategic leader who can optimise financial performance while delivering high-quality services. The VP will work closely with sales, delivery, and product teams to enhance service offerings and expand market presence and will be a member of the Life Sciences Management Team and lead a team of 25-30 people.

Responsibilities

Strategic Leadership & P&L Accountability:

• Owning and managing the P&L for professional services, ensuring revenue growth and profitability. Monitoring financial performance, budgets, and KPIs to drive continuous improvement. Optimizing service pricing models, resource utilization, and operational efficiency to maximize margins.
• Developing and executing a strategic vision for our services group - aligned with business objectives. Building and executing a long-term strategic plan that positions Life Sciences Professional Services as a market leader and supports overall portfolio growth
  
  

Service Delivery & Client Success

• Overseeing the scoping and execution of life sciences datasets, software implementation and content integration projects, driving successful outcomes for the customer and ensuring adherence to quality standards. Ensuring projects are delivered on time, remain within budget, and consistently meet client expectations. Establishing best practices, methodologies, processes and frameworks for service excellence, promoting a culture of quality whilst driving commercial outcomes.
  
  

Team Management & Development

• Building, mentoring and managing a high-performing team of consultants, project managers, and system engineers. Driving talent acquisition, retention, and skill development to maintain a competitive edge. Fostering a culture of innovation, collaboration, and continuous learning within the team.
• Ensuring optimal allocation of resources to projects based on skill sets, availability, and project requirements to maximize productivity and minimize downtime. Implementing robust capacity planning and forecasting techniques to anticipate resource needs and manage workloads effectively.
• Ensuring the entire professional services team engages proactively across key portfolio development functions within the Life Sciences business – e.g. Product, Data Science, Technology
  
  

Client Relationship & Engagement

• Serving as an executive sponsor for key LSS clients, ensuring strong relationships and long-term partnerships. Addressing escalations, resolving challenges, and driving customer satisfaction through proactive engagement. Act as a trusted advisor to clients, providing insights and recommendations to support their business and innovation goals.
  
  

Sales, Business Development & Growth

• Collaborating closely with sales and pre-sales teams to support solution selling and proposal development. Collaborating with the customer success team, helping to refine customer engagement processes and handover points. Identifying and driving upselling and cross-selling opportunities within existing accounts to enhance existing revenue streams and identify new ones.
  
  

Partnerships, Industry Engagement And Innovation

• Staying updated on innovations and industry best practices to inform service delivery and client engagement strategies. Identifying new customer / market trends and innovations and work with the Life Sciences Product team to drive innovation across our portfolio. Representing the company at conferences, industry events, and executive meetings, building relationships and enhancing brand visibility.
  
  

Requirements

• Proven experience in a senior leadership role within professional services, with deep focus in the life sciences sector
• Advanced understanding of consulting practices, project management and client relationship management
• Demonstrated success in P&L management, financial forecasting and operational efficiency
• Excellent proven leadership, communication and interpersonal skills, with a proven ability to drive team performance and client satisfaction
• Possess a high level of commercial acumen
• Be a proactive, strategic thinker with a passion for innovation and continuous improvement
• Knowledge of B2B Corporate sectors combined with a proven ability to work collaboratively in a globally matrixed organization across functions and regions.
  
  

Why Join Us?

At Elsevier, you will be part of a forward-thinking organization that values innovation, collaboration, and professional growth. As the Sales Director for Global Accounts, you will play a pivotal role in shaping our approach to enterprise account management and driving the success of our solutions across the globe. Join us in our mission to advance science and healthcare for the benefit of humanity.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work
  
  

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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