Customer Care Coordinator - #1740204

Customer Care Coordinator – New Build Developer Location: North West London Full-Time | Permanent Sector: Residential Property Development

About Us:We are a dynamic and growing residential developer delivering high-quality new build homes across London. With a focus on design, craftsmanship, and customer satisfaction, we’re passionate about creating communities people are proud to call home. As we continue to grow, we’re looking for a dedicated Customer Care Coordinator to join our team in North West London.

The Role:As a Customer Care Coordinator, you’ll be the first point of contact for our homeowners post-completion. You’ll manage aftercare queries, coordinate remedial works with contractors and internal teams, and ensure our residents experience a smooth, professional, and positive journey with us.

Key Responsibilities:

• Act as the main liaison for purchasers once they move into their new home.

• Log and manage customer queries and defects using the CRM system.

• Coordinate with contractors and site teams to arrange remedial works.

• Follow up to ensure issues are resolved promptly and to a high standard.

• Keep customers informed throughout the resolution process.

• Provide administrative support to the wider Customer Care team.

• Maintain accurate records of all communication and actions taken.

What We’re Looking For:

• Experience in a similar customer care or coordination role within residential property or construction is highly desirable.

• Strong communication and organisational skills.

• A proactive and empathetic approach to problem-solving.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Confident using CRM systems and Microsoft Office.

Why Join Us?

• Competitive salary and benefits package.

• Opportunity to grow with a forward-thinking developer.

• Collaborative, friendly team environment.

• Be part of shaping high-quality communities across London.