Retail Facilities Manager - #1741950

Due to an increase in upcoming projects, there is now a need for a Retail Facilities Manager to join this highly successful and forward-thinking organisation.

Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression.

We are looking for a Retail Facilities Manager who wants to work in a diverse role where no two days are the same.

The Retail Facilities Manager, will be responsible for:

• Oversee and direct all service lines activity for designated office(s)/boutiques in line with contractual deliverables.
• Manages and controls the delivery of multiple service lines, including engineering, cleaning, security, front of house etc.
• Take a pro-active role in engaging with manager's to ensure they are satisfied with service delivery.
• Proactively manage Client relationships, monitoring and documenting of SOPS and driving increased customer engagement through the implementation of continuous improvement initiatives.
• Always follow the company policies and procedures in relation to health and safety ensuring apparent deficiencies in systems of work, equipment provided, or training are reported to your Line Manager.
• To attend and fully participate in training and appraisal activities as required.
• Arrange regular Team meetings and provide support and direction to successfully deliver vision.
• Complete Training Matrix for the Team within your portfolio
• Standardise all policies and procedures in accordance with everyone on the account.
• Liaise with all relevant parties on accident investigations and ensure any actions are fully completed.
• Carry out any other reasonable duties requested by your Line Manager or the Client
• Complete monthly reporting slides and information for client report.
• Make recommendations to deliver an enhanced operation / additional services / efficiencies

To be successful for this Retail Facilities Manager role you must have:

• IOSH qualification preferred
• Must demonstrate very strong client and customer engagement skills
• Must evidence experience of driving a “One Team” ethos, to benefit the customer experience as well as offer operational efficiencies.
• P&L and/or site budget and cost management experience
• Strong internal Mitie network preferable
• Experience of delivering operational Facilities Management service excellence within a large high profile office environment (or similar)
• Strong knowledge of FM operations, H&S and statutory compliance requirements
• Proven stakeholder management capability with experience of positively managing relationships with client stakeholders
• Experience of managing diverse teams, both culturally and from a skill set perspective
• Excellent partnering and collaborative working, as well as the ability work on own initiative and to drive improvement and change as necessary
• Excellent verbal and written communication skills
• Confident, adaptable with a desire to problem solve
• Proven ability to multi-task and enjoy multiple challenges
• Strong influencing skills and personal resilience
• Experience of both hard and soft services
• Experience of delivering KPIs and working within SLAs
• Passion for continuous improvement, customer excellence and people engagement

If you feel you have the necessary skills set and experience to perform this Retail Facilities Manager role, and you are interested in an opportunity offering unparalleled career development, please apply now.