Engineer (London & Southeast) - #1742470
UK Health Security Agency
Date: 1 day ago
City: London
Contract type: Full time
Work schedule: Full day
UKHSA Colindale
61 Colindale Ave,
London,
NW9 5EQ
Job Summary
ICT Engineers will have a specific geographical base with travel to other sites as required. They will provide both technical and non-technical expertise in the development and operation of technical support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests.
They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Job Description
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA technical services as required, using properly configured and reliable devices.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA technical services as required, using properly configured and reliable devices.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Person specification
Essential Criteria
You will be assessed on the below 8 essential criteria, which have been selected from the Job Description Document.
Alongside your salary of £36,187, UK Health Security Agency contributes £10,483 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Stage 1: Application & Sift
Success profiles
Required
You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:
Longlisting: In the event of a large number of applications we will longlist into 3 piles of:
Shortlisting: In the event of a large number of applications we will shortlist on:
Feedback will not be provided at this stage.
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/
Stage 2: Interview
Success Profiles
You will be invited to a face-to-face interview. As face-to-face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview
Behaviours, technical and experience, will be tested at interview.
The Behaviours Tested During The Interview Stage Will Be
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Eligibility Criteria
External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Location
The role is allocated at our Science Campus UKHSA Colindale
UKHSA Colindale
61 Colindale Ave,
London,
NW9 5EQ
Please note Hybrid working is not available for this role, due to the onsite requirements for the role.
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check
Successful candidates will require Basic Personnel Security Standard (BPSS) as a minimum with willingness and capability to work towards Security Check (SC), with in 3 months of being in post, failure to achieve this may lead to termination of employment.
You should normally have been resident in the United Kingdom for the 5 years to obtain Security Check (SC) clearance.
UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.
International Police check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.
Artificial Intelligence (AI)
Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.
Internal Fraud check
If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk
61 Colindale Ave,
London,
NW9 5EQ
Job Summary
ICT Engineers will have a specific geographical base with travel to other sites as required. They will provide both technical and non-technical expertise in the development and operation of technical support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests.
They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Job Description
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA technical services as required, using properly configured and reliable devices.
- Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
- Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, Azure services and support of Windows OS and Microsoft communication and collaboration tools.
- Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.
- Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
- Work closely with teams across technology to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
- Working with ITIL processes including Request, Incident, Change, and Problem Management.
- Ensuring compliance with UKHSA Security Policies.
- Conduct other work as directed by line management in accordance with departmental standards and policies.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA technical services as required, using properly configured and reliable devices.
- Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
- Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, Azure services and support of Windows OS and Microsoft communication and collaboration tools.
- Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.
- Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
- Work closely with teams across technology to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
- Working with ITIL processes including Request, Incident, Change, and Problem Management.
- Ensuring compliance with UKHSA Security Policies.
- Conduct other work as directed by line management in accordance with departmental standards and policies.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Person specification
Essential Criteria
You will be assessed on the below 8 essential criteria, which have been selected from the Job Description Document.
- Experience in first-line or second-line technical support, both face-to-face and remote.
- Experience in 2nd line infrastructure support (network/server management).
- Knowledge of Microsoft operating systems and associated infrastructure.
- Knowledge of Microsoft application software, including Office 365.
- Experience in troubleshooting and supporting specialist systems.
- Experience in Asset and Configuration Management.
- Previous experience in an ITIL environment and using ITIL tools (e.g., ServiceNow).
- Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.
Alongside your salary of £36,187, UK Health Security Agency contributes £10,483 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Stage 1: Application & Sift
Success profiles
Required
You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- 750-word Statement of Suitability.
Longlisting: In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
Shortlisting: In the event of a large number of applications we will shortlist on:
- Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.
- Experience in first-line or second-line technical support, both face-to-face and remote.
- Experience in troubleshooting and supporting specialist systems.
Feedback will not be provided at this stage.
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/
Stage 2: Interview
Success Profiles
You will be invited to a face-to-face interview. As face-to-face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview
Behaviours, technical and experience, will be tested at interview.
The Behaviours Tested During The Interview Stage Will Be
- Making effective decisions
- Communicating and Influencing
- Managing a Quality Service
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Eligibility Criteria
External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Location
The role is allocated at our Science Campus UKHSA Colindale
UKHSA Colindale
61 Colindale Ave,
London,
NW9 5EQ
Please note Hybrid working is not available for this role, due to the onsite requirements for the role.
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check
Successful candidates will require Basic Personnel Security Standard (BPSS) as a minimum with willingness and capability to work towards Security Check (SC), with in 3 months of being in post, failure to achieve this may lead to termination of employment.
You should normally have been resident in the United Kingdom for the 5 years to obtain Security Check (SC) clearance.
UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.
International Police check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.
Artificial Intelligence (AI)
Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.
Internal Fraud check
If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Chris Williams
- Email : [email protected]
- Email : [email protected]
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk
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