Key Account Manager - Enterprise Security Clients - #1743513

General Role Description The role of Account Manager is to manage key accounts and provide a first line of contact for clients. This will include attending regular client meetings, quoting for new and existing accounts, and maintaining a good working relationship with ****** client base. Building new relationships and growth of existing client revenue Duties & Responsibilities Account Management Liaise with Senior Sales team regarding account requirements.

Liaise with Service Desk regarding outstanding works etc.

Attend regular periodic client meetings (drop in for coffee/catch up)

Discuss service levels with clients and obtain evidence of client satisfaction/dissatisfaction

Support Senior Sales Team with quoting requirements

Ensure quotes at client/Account Manager request are sent to account support team to be compiled in a timely manner.

Ensure Client PPMs are completed in accordance with Client expectations.

Ensure quoted works are completed in accordance with client expectations.

Ensure Client call outs are completed in accordance with Client expectations.

Manage client expectations in relation to client SLAs, stock delays etc.

Ensure contract renewals are upheld and aim to grow the overall spend with the account.

Introduction of new technologies, and informing clients of any existing that are not being fully utilised.

Attending social events in partnership with our clients and technology partners, these may be outside of normal working hours however there may be an expectation to attend.

Carry out any other reasonable tasks as may be assigned by the Senior Management Team