Housing Inclusion Officer - #1745850

Full time – 12 months Secondment/Fixed Term

The Housing Inclusion Service

The Housing Inclusion Service at Royal Greenwich provides vital advice, support, and assistance to individuals facing homelessness and other housing challenges, seeking help from the Council. Our primary goal is to prevent homelessness by offering personalised, high-quality advice and support to help individuals resolve their housing needs.

The Role:

We are looking for an outstanding individual with the motivation and commitment to delivering excellent services. Our Housing Inclusion Officers manage an allocated caseload, with a strengths-based approach in providing housing options advice, conducting needs assessments and determining housing duties owed in accordance with the Homelessness Reduction Act 2017. They are also responsible for meeting set targets for homelessness prevention by providing solutions-focused support through casework with customers, and effective working relationship with partners.

The Requirements:

The successful candidate will need to demonstrate a good understanding of, and ability to deliver the duties required by the Homelessness Reduction Act 2017. You will also have good customer care focus and casework management skills including the ability to work with sensitive and confidential information for vulnerable customers in accordance with relevant legislation and policy requirements. You must be an excellent communicator both written and verbal with good IT skills, and the ability to negotiate housing solutions for customers approaching the Council for homelessness assistance.

For an informal discussion about this opportunity, please contact Ola Oyetade via [email protected] telephone 020 8921 4189 or Ojuolape Adeloye via [email protected] telephone 020 8921 2655.



For an informal discussion about this opportunity, please contact Martha Khanu; [email protected] 020 8921 5231

If you require any assistance in viewing or accessing this opportunity, please contact [email protected] or call 020-8921-8977

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974).

Advert Close: All vacancies close at midnight unless otherwise stated.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.