Club Executive - #1747514

Zaizi Clubs

Zaizi has adopted a Team of Teams approach to organising ourselves. As part of our ambitious growth journey, Zaizi has formed Clubs focused on specific sectors within the UK public services market.

Our Clubs provide the knowledge and experience required to meet our customers’ demanding outcomes. From these Clubs, Teams are formed to deliver on project schedules that may range from a few weeks to multi-year engagements.

Zaizi seeks a motivated and results-oriented individual to help coach and lead a Club as we grow and specialise across sectors, customers, and regions.

The Role of Club Executive at Zaizi

The Club Executive will engage with customers at the executive level to help grow client accounts while ensuring that the Club’s teams are engaged and delivering on the outcomes agreed with Zaizi’s customers.

Our Club Executives are true leaders, able to manage the details of complex customer engagements while supporting and engaging with a diverse range of colleagues and customers, from Team Leads to customer executives, and from the CEO to the Board. Our Club Executives provide the connections and leadership that enable the Clubs to function efficiently.

The Club Executive will have an overarching role in ensuring quality and delivery across multiple customer accounts while maintaining Club profitability and growth. Day-to-day activities may include project scoping, bid work, initiating recruitment, monitoring project progress, addressing escalations from teams or customers, establishing and owning club’s Profit & Loss and Key Performance Indicators (KPIs), attending show and tells, and coaching the club leadership team.

Zaizi is growing rapidly, as are the range of customers and types of engagements we undertake. As a Club Executive, you will be responsible for a group of customers, which may change as Zaizi grows and rebalances our Clubs. Our Club Executives will collaborate to ensure efficient account distribution and actively support the Sales Team in account growth and business development activities.

Metrics

Our Club Executives will be responsible for 3-6 clients each, with projects ranging from small Discoveries or strategic engagements to multi-year, multi-team engagements totalling approximately £10 million in revenue. Leading 50-70 team members directly, they will own specific metrics for the club, including revenue, margin (Club and Teams), and utilisation. While there will be KPIs, these will be achieved through teamwork and a shared purpose: realising the potential of our staff, our customers, and their employees and UK citizens.

Requirements

Experience

• Strong, clear communications with ability to communicate vision and motivate teams
• Responsible for proactively developing and leading strategy for clients, engaging with customer executives and always maintaining strong client satisfaction.
• Leading and motivating multi-disciplinary teams to do exceptional work for our clients.
• Accountable for managing your Club’s P&L and looking for opportunities to grow it, through up/cross sell and new revenue streams in collaboration with our Sales Team.
• Accountable for operational management and reporting key performance data across customer engagements
• Contribute to your club’s capability/offerings together with your leadership team
  
  

Desirable

• Experience working in a consultancy and successfully navigating digital transformation and delivery in Central Government e.g. the Home Office
  
  

Security Clearance

Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans.

You don’t meet all the requirements?

Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.

We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process—just ask!

Interview Process

1st stage:

Initial phone screening done by a member of the recruitment team

2nd Stage

Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role.

Final Stage

10-15 min presentation and a panel interview where multiple people from different departments ask you questions.

Salary Total package: up to £156,000

Benefits

25 days paid holiday, plus bank holidays

Vitality medical insurance

Workplace Pension 5% employer contribution

Group Life Assurance

Cycle scheme

5 days a year for approved Training

WFH equipment allowance

Buy / Sell Holiday

2 days paid volunteering days

Other Benefits

Flexible working

Work on exciting projects - make a difference

Empowered to make decisions

Encouraged to fail fast and learn quickly

1-2-1 and team coaching / training available to all our staff

For further information contact- [email protected]

Nat Hinds-Head of Talent

Kayla Kirby-Talent Acquisition Specialist