Head of Video - #1749260

London

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our waybut theres still an exciting journey ahead. Join us at the heart of trust.

We're on the lookout for a Head of Video to define, lead and shape our global video strategy, driving operational excellence across production, and crafting compelling content that resonates with audiences and drives real impact across all channels.

This is a high-impact leadership role that sits within our in-house Studio team. Youll set the direction for our video content globally, ensuring every frame reflects our brand, tells a meaningful story, and delivers measurable value. With creative vision and operational acumen, youll be responsible for establishing best-in-class production processes, managing external partners, and, over time, building and leading a small but mighty in-house team.

From powerful brand films and customer stories to agile social content and internal communications, youll bring consistency, creativity, and clarity to our video output - always with an eye on quality, efficiency, and results.

What You'll Be Doing

• Define and own our global video strategy across key channels including brand, social, product marketing, internal communications, and paid media.
• Oversee the entire video production lifecycle from ideation and scripting through to filming, post-production, and performance evaluation.
• Shape and prioritise the video content roadmap by aligning with brand strategy, audience insights, and business objectives always focusing on high-impact storytelling that drives measurable results.
• Work directly with senior leaders, customers, and stakeholders - including our CEO and executive team to capture authentic, high-impact stories on camera.
• Manage and develop relationships with external freelancers and production partners, ensuring high standards and budget accountability across all projects.
• Establish scalable workflows and clear operating models for video production, resourcing, and approval processes.
• Maintain a sharp focus on creative excellence and brand consistency across all formats and platforms.
• Define clear success metrics for video performance and use insights to continuously optimise content effectiveness.
• Stay ahead of platform trends, production techniques, and creative innovations ensuring we evolve and adapt with our audience.
  
  

Who You Are

• You bring proven experience in video production, content strategy, and creative leadership, ideally within a fast-paced, international environment.
• You have experience building or scaling a video function from the ground up hiring, mentoring, and designing scalable ways of working.
• Youre a confident creative leader with a strong point of view, known for producing high-quality, brand-aligned video content that makes an impact.
• You have a strong track record of delivering standout creative work across formats from emotive storytelling to short-form social content.
• Youre comfortable directing shoots, managing post-production workflows, and working hands-on with editing tools when needed.
• Youre highly collaborative and experienced in managing relationships with a range of senior stakeholders, including executive spokespeople.
• You combine creative ambition with operational focus balancing vision with timelines, budgets, and resources to deliver efficiently and at scale.
• You have a deep understanding of content performance and audience behaviour, and use data to inform creative decisions.
• You stay close to evolving trends in video, social, and digital storytelling, and are excited by innovation and continuous improvement.
  
  

What's In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
  
  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Were excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you dont feel you don't meet all the requirements, we'd still really like to hear from you!

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and were headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

Were driven by connection. Its at the heart of what we do. Our culture keeps things fresh its built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, were proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. Were a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If youre ready to grow, lets go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in ourPrivacy Policy.