Guest Services Team Leader - #1750145

We are looking for a Guest Services Team Leader to join our brilliant Rapport team of 2 Ambassadors, based in our client’s office near Green Park. As the face of the workplace, our reception team plays a key role in creating a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are essential to daily operations.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Lead by example and support the day-to-day running of the reception
• Welcome guests and clients with warmth and professionalism
• Manage meeting room bookings and ensure spaces are client-ready
• Oversee front desk operations and provide administrative support
• Operate the main switchboard and direct calls efficiently
• Liaise with catering and office teams to ensure seamless service

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
• Be warm, confident, and genuinely enjoy helping people
• Stay calm, organised, and focused in a busy environment
• Have a proactive mindset and enjoy finding smart solutions
• Communicate clearly and professionally at all levels

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at (url removed).

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.