Head of Senior Casework Group (SCG) - #1751243
HM Land Registry
Date: 8 hours ago
City: London
Contract type: Internship
Work schedule: Full day
Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR
Job Summary
An exciting opportunity has arisen at HM Land Registry (HMLR) to join our Service Delivery directorate as the Head of Senior Casework Group.
The Senior Casework Group is a cross-cutting function within HM Land Registry’s Service Delivery Group. With Senior Casework Teams based in all 14 HMLR offices, the SCG provides a critical local and national senior casework referral service. As senior technicians, a key role of the members of the SCG is to coach and develop caseworkers, building capability in sound and pragmatic decision-making across Service Delivery.
Reporting to the Deputy Director – Land Registration Lawyers & Senior Casework Group, the post holder will be responsible for providing visible and empowering leadership to the Senior Casework Group, leading service excellence and the ongoing sustaining and improving of brilliant teams, inspiring leaders. With strong communication skills, the post holder will operate strategically and collaboratively within the wider team of Heads of Service Delivery and as part of the Service Delivery Senior Leadership Team to collectively deliver the Service Delivery plan and support the achievement of wider organisational aims. With the Delivery Lead and Grade 7 Lawyer Line Managers the post holder will continue to build the Senior Casework Group leadership team to further develop the Senior Casework Group as an integral cross-cutting service line.
Job Description
As Deputy Head of Land Registration, the post holder will have land registration experience and will be responsible for the technical capability build of the Senior Casework Group and beyond. Working alongside the Head of Land Registration Profession, they will lead and have responsibility for the future rolling programme of Land Registration Apprenticeships. As part of the Land Registration Lawyers Senior Leadership Team, the post holder will create strong ties with Land Registration Lawyers to ensure consistency between the cross-cutting service lines. The post holder will be responsible for supporting service lines to continue capability build and will be influential in promoting and improving quality across Service Delivery Group.
This is a challenging, exciting, people focussed role accountable for leading a cross-cutting service delivery team across all 14 HM Land Registry Offices. The post holder will be responsible for leading and supporting a significant programme of change, influencing a culture of continuous improvement and driving operational excellence to quickly improve the speed of service for our customers.
As Deputy Head of Land Registration, the post holder will have land registration experience and will be responsible for the technical capability build of the Senior Casework Group and beyond. Working alongside the Head of Land Registration Profession, they will lead and have responsibility for the future rolling programme of Land Registration Apprenticeships. As part of the Land Registration Lawyers Senior Leadership Team, the post holder will create strong ties with Land Registration Lawyers to ensure consistency between the cross-cutting service lines. The post holder will be responsible for supporting service lines to continue capability build and will be influential in promoting and improving quality across Service Delivery Group.
This is a challenging, exciting, people focussed role accountable for leading a cross-cutting service delivery team across all 14 HM Land Registry Offices. The post holder will be responsible for leading and supporting a significant programme of change, influencing a culture of continuous improvement and driving operational excellence to quickly improve the speed of service for our customers.
Person specification
To be successful in this role, you will have Land Registration experience. You will bring strategic and inclusive leadership and management experience, with a demonstrable focus on delivering at pace both service improvements and professional development as well as the ability to build strong relationships based on trust and integrity. You will be able to influence senior stakeholders in service delivery, balancing quality and risk whilst delivering improved customer outcomes.
You will be a confident communicator, with proven experience in building engagement and motivating teams through significant change. You will be able to inspire and motivate leaders to promote focus and energy in their teams, through provision of clear messaging and information.
You will have the ability to deliver outcomes through successfully leading large teams through others, including managing and implementing change, and responding to shifting customer needs.
You will also be someone who is highly organised and bale to identify and manage multiple conflicting priorities along with having an ability to shape and instil a strong culture of collaboration and continuous improvement that supports the organisations values.
Due to the nature of this role, there is a requirement to work a minimum of 30 hours per week.
Occasional travel to other HMLR offices should be expected in order to provide visible leadership and to attend in person meetings and events as required.
For more information about the role, please see the attached Candidate Pack.
Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
To apply, please complete the short application form. Please cut and paste an anonymous CV into the full application form when prompted and include your qualifications and career history.
The Personal Statement Section (in No More Than 750 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation. Further details will be provided on invitation to interview. The interviews will take place in mid-July.
The blended interview will assess the technical skills, experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. For more information see Artificial Intelligence in recruitment , Civil Service Careers
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [email protected] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/
Job Summary
An exciting opportunity has arisen at HM Land Registry (HMLR) to join our Service Delivery directorate as the Head of Senior Casework Group.
The Senior Casework Group is a cross-cutting function within HM Land Registry’s Service Delivery Group. With Senior Casework Teams based in all 14 HMLR offices, the SCG provides a critical local and national senior casework referral service. As senior technicians, a key role of the members of the SCG is to coach and develop caseworkers, building capability in sound and pragmatic decision-making across Service Delivery.
Reporting to the Deputy Director – Land Registration Lawyers & Senior Casework Group, the post holder will be responsible for providing visible and empowering leadership to the Senior Casework Group, leading service excellence and the ongoing sustaining and improving of brilliant teams, inspiring leaders. With strong communication skills, the post holder will operate strategically and collaboratively within the wider team of Heads of Service Delivery and as part of the Service Delivery Senior Leadership Team to collectively deliver the Service Delivery plan and support the achievement of wider organisational aims. With the Delivery Lead and Grade 7 Lawyer Line Managers the post holder will continue to build the Senior Casework Group leadership team to further develop the Senior Casework Group as an integral cross-cutting service line.
Job Description
As Deputy Head of Land Registration, the post holder will have land registration experience and will be responsible for the technical capability build of the Senior Casework Group and beyond. Working alongside the Head of Land Registration Profession, they will lead and have responsibility for the future rolling programme of Land Registration Apprenticeships. As part of the Land Registration Lawyers Senior Leadership Team, the post holder will create strong ties with Land Registration Lawyers to ensure consistency between the cross-cutting service lines. The post holder will be responsible for supporting service lines to continue capability build and will be influential in promoting and improving quality across Service Delivery Group.
This is a challenging, exciting, people focussed role accountable for leading a cross-cutting service delivery team across all 14 HM Land Registry Offices. The post holder will be responsible for leading and supporting a significant programme of change, influencing a culture of continuous improvement and driving operational excellence to quickly improve the speed of service for our customers.
As Deputy Head of Land Registration, the post holder will have land registration experience and will be responsible for the technical capability build of the Senior Casework Group and beyond. Working alongside the Head of Land Registration Profession, they will lead and have responsibility for the future rolling programme of Land Registration Apprenticeships. As part of the Land Registration Lawyers Senior Leadership Team, the post holder will create strong ties with Land Registration Lawyers to ensure consistency between the cross-cutting service lines. The post holder will be responsible for supporting service lines to continue capability build and will be influential in promoting and improving quality across Service Delivery Group.
This is a challenging, exciting, people focussed role accountable for leading a cross-cutting service delivery team across all 14 HM Land Registry Offices. The post holder will be responsible for leading and supporting a significant programme of change, influencing a culture of continuous improvement and driving operational excellence to quickly improve the speed of service for our customers.
Person specification
To be successful in this role, you will have Land Registration experience. You will bring strategic and inclusive leadership and management experience, with a demonstrable focus on delivering at pace both service improvements and professional development as well as the ability to build strong relationships based on trust and integrity. You will be able to influence senior stakeholders in service delivery, balancing quality and risk whilst delivering improved customer outcomes.
You will be a confident communicator, with proven experience in building engagement and motivating teams through significant change. You will be able to inspire and motivate leaders to promote focus and energy in their teams, through provision of clear messaging and information.
You will have the ability to deliver outcomes through successfully leading large teams through others, including managing and implementing change, and responding to shifting customer needs.
You will also be someone who is highly organised and bale to identify and manage multiple conflicting priorities along with having an ability to shape and instil a strong culture of collaboration and continuous improvement that supports the organisations values.
Due to the nature of this role, there is a requirement to work a minimum of 30 hours per week.
Occasional travel to other HMLR offices should be expected in order to provide visible leadership and to attend in person meetings and events as required.
For more information about the role, please see the attached Candidate Pack.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Changing and Improving
- Managing a Quality Service
We'll assess you against these technical skills during the selection process:
- Land Registration Experience
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
To apply, please complete the short application form. Please cut and paste an anonymous CV into the full application form when prompted and include your qualifications and career history.
The Personal Statement Section (in No More Than 750 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below
- Strategic and inclusive leadership and management experience, with a demonstrable focus on delivering at pace both service improvements and professional development
- Ability to build strong relationships based on trust and integrity, and to influence senior stakeholders in service delivery: balancing quality and risk whilst delivering improved customer outcomes.
- A confident communicator, with proven experience in building engagement and motivating teams through significant change.
- Land Registration Experience
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation. Further details will be provided on invitation to interview. The interviews will take place in mid-July.
The blended interview will assess the technical skills, experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. For more information see Artificial Intelligence in recruitment , Civil Service Careers
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Helen Gardner
- Email : [email protected]
- Email : [email protected]
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [email protected] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/
How to apply
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