Senior Director Client Account Lead - #1753356

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

You will be responsible for pro-actively managing the relationship with one of our Global Signature Clients. Promoting and securing the use of Visa products and services across their business to improve the Visa payments customer experience and deliver growth.

Through your deep Client relationship, your experience, and thought leadership, you will work with the client to develop future strategic plans to identify and deliver new innovations for customers, ensuring that your client continues to be market leading innovators in payments and financial services.

What we expect of you, day to day:

• Lead the relationship with the Consumer business units of one of Visa’s largest Issuers, ensuring your stakeholders are provided appropriate support from all relevant Visa teams
  
  

• Work with a broad spectrum of stakeholders at your client to identify new and ongoing requirements, introducing Visa’s products, services, and expertise which will drive profitability for your P&L. Manage individual and team-based sales targets
  
  

• Develop strategic annual plans to identify and deliver new innovative solutions, which will enhance the customer payment experience and support growth for the consumer payments business.
  
  

• Leverage your deep knowledge of consumer payments, the broader payments market and Financial Services, to identity new opportunities to provide your client with solutions to grow their business. Becoming a trusted advisor to their business
  
  

• Be accountable for prioritising conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect
  
  

• Manage a team of three direct reports and oversee a wider team, who are dedicated to developing the relationship with your client
  
  

• Lead pricing and contract negotiations where required
  
  

• Ensure we meet our client contractual obligations, working in partnership with colleagues across the business
  
  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Proven experience of having managed clients to seek out new opportunities to deliver solutions and grow the profitability of their business
• Deep knowledge, interest, and experience of consumer payments and and/or financial services
• Excellent interpersonal skills, with the ability to liaise with and influence key stakeholders up to Executive level
• Strong commercial acumen and understanding of consumer card payments and non-card payments, with experience of driving P&L growth
• Proven ability to develop and deliver client specific strategic plans, to drive value both for the Client and Visa
• Proven influencing, selling and negotiation skills
• Senior level B2B sales experience, particularly in digital product or solutions
• Ability to lead, motivate and develop direct and matrixed teams
  
  

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.