Level 6 Digital User Researcher Apprentice - #1781229
HM Land Registry
Date: 1 day ago
City: London
Contract type: Full time
Work schedule: Full day
Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Plymouth, South West England, PL6 5WS
Job Summary
It is an exciting time for HM Land Registry (HMLR) as we continue a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.
This is your chance to secure a Digital User Researcher apprenticeship unlike any other. You’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognised qualification. But that’s not all, you will also have the chance to help shape our future.
Job Description
You will undertake a Digital User Experience (UX) Professional Level 6 Degree Apprenticeship.
Upon successful completion of your level 6 apprenticeship, and subject to satisfactory performance and attendance, you will be assessed for a permanent role.
As an Apprentice Digital User Researcher at HM Land Registry, you will be embedded into fast-paced delivery teams - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
You will have regular guidance and support to produce your best work and develop your skills. You will work closely with more experienced User Researchers and will plan, manage and carry out research to inform the design of digital services and help teams get a deeper understanding of the people that use them. You will use a range of user research methods, including usability testing, pop up research, contextual research and interviewing.
You’ll communicate insights from user research in engaging and impactful ways to delivery teams to support positive change and improve digital services. You will also be conducting tasks to support research operations as this function grows within HM Land Registry.
Apprenticeships Are Funded By The UK Government And There Are Some Rules Which We Need To Consider To Establish Eligibility For This Opportunity. In Particular:
Digital user experience (UX) professional (integrated degree) / Institute for Apprenticeships and Technical Education
You will undertake a Digital User Experience (UX) Professional Level 6 Degree Apprenticeship.
Upon successful completion of your level 6 apprenticeship, and subject to satisfactory performance and attendance, you will be assessed for a permanent role.
As an Apprentice Digital User Researcher at HM Land Registry, you will be embedded into fast-paced delivery teams - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
You will have regular guidance and support to produce your best work and develop your skills. You will work closely with more experienced User Researchers and will plan, manage and carry out research to inform the design of digital services and help teams get a deeper understanding of the people that use them. You will use a range of user research methods, including usability testing, pop up research, contextual research and interviewing.
You’ll communicate insights from user research in engaging and impactful ways to delivery teams to support positive change and improve digital services. You will also be conducting tasks to support research operations as this function grows within HM Land Registry.
Apprenticeships Are Funded By The UK Government And There Are Some Rules Which We Need To Consider To Establish Eligibility For This Opportunity. In Particular:
Digital user experience (UX) professional (integrated degree) / Institute for Apprenticeships and Technical Education
Person specification
To be successful in this apprenticeship, you’ll need to have 5 GCSE’s grade 4 or grade C and above including Maths, English and ICT or a STEM subject or equivalent; and have a minimum of 104 points at A2 (grades BCC) or equivalent, e.g. BTEC DMM.
You will understand the commitment needed to complete an apprenticeship and have a motivation for learning. You will be a self-starter able to develop yourself and keep abreast in an everchanging IT environment. You will be a competent user of computer software packages including knowledge of MS Office and email. Through your ability to think ahead, you will be able to anticipate problems and have excellent problem-solving skills.
You can work as part of a team to achieve a team goal and can organise and prioritise your own work and tasks. You have effective and easy to understand communication skills (written and verbal) in a variety of situations.
Please see the attached candidate pack for further information.
Qualifications
5 GCSE's at grade C or grade 4 or above including Maths, English and ICT or STEM subject; or equivalent.
3 A-Levels or a minimum of 104 points at A2 (grades BCC) or equivalent, e.g. BTEC DMM
Behaviours
We'll assess you against these behaviours during the selection process:
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
To apply you will need to complete the short application form and take the online Civil Service Verbal, Numerical and Judgement Tests. Ideally you should take the tests as soon as possible to allow for the next stage of the application process.
Please complete the online application form to include your qualifications and experience.
The personal statement section (in no more than 1000 words) should demonstrate evidence of the below criteria:
Please tell us about your interest in and why you want to be a User Researcher within HM Land Registry.
Please describe a time when you have been proactive in developing yourself/skills.
Please consider: Why you choose that development? What you did to develop? How you have benefited from the learning?
Please can you describe a situation when you have worked in a team to achieve a common goal.
Please consider: What qualities you brought to the team to help achieve the goal? What challenges you faced and how you dealt with them and what was the outcome of this?
Please tell me about a time when you had to complete a large volume of work within a tight timescale.
Please consider: How you motivated yourself? How you overcame any setbacks? How you prioritised the work?
(Note: If you do not have a work-based examples then an example from school/college/clubs will suffice).
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
The sift will take place shortly after the closing date. The final stage will consist of an interview and short exercise which will be held remotely.
The blended interview will consist of a short exercise and will assess the experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates may refer to notes within their interview but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Please note, the Civil Service values honesty and integrity and expect all candidates to abide by these principles. Please ensure all examples provided throughout the entire recruitment process are of your own experience. HM Land Registry take any incidences of cheating very seriously. Any detected instances of plagiarism or other forms of cheating, including the use of artificial intelligence, will be investigated and, if proven, the relevant applications will be withdrawn from the process.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [email protected] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/
Job Summary
It is an exciting time for HM Land Registry (HMLR) as we continue a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.
This is your chance to secure a Digital User Researcher apprenticeship unlike any other. You’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognised qualification. But that’s not all, you will also have the chance to help shape our future.
Job Description
You will undertake a Digital User Experience (UX) Professional Level 6 Degree Apprenticeship.
Upon successful completion of your level 6 apprenticeship, and subject to satisfactory performance and attendance, you will be assessed for a permanent role.
As an Apprentice Digital User Researcher at HM Land Registry, you will be embedded into fast-paced delivery teams - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
You will have regular guidance and support to produce your best work and develop your skills. You will work closely with more experienced User Researchers and will plan, manage and carry out research to inform the design of digital services and help teams get a deeper understanding of the people that use them. You will use a range of user research methods, including usability testing, pop up research, contextual research and interviewing.
You’ll communicate insights from user research in engaging and impactful ways to delivery teams to support positive change and improve digital services. You will also be conducting tasks to support research operations as this function grows within HM Land Registry.
Apprenticeships Are Funded By The UK Government And There Are Some Rules Which We Need To Consider To Establish Eligibility For This Opportunity. In Particular:
- You will have been a resident in the UK for the last 3 years prior to the start of the apprenticeship or fit the criteria of eligible residency status in the Apprenticeship Funding Rules.
- You do not already hold the same or similar qualifications.
Digital user experience (UX) professional (integrated degree) / Institute for Apprenticeships and Technical Education
You will undertake a Digital User Experience (UX) Professional Level 6 Degree Apprenticeship.
Upon successful completion of your level 6 apprenticeship, and subject to satisfactory performance and attendance, you will be assessed for a permanent role.
As an Apprentice Digital User Researcher at HM Land Registry, you will be embedded into fast-paced delivery teams - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
You will have regular guidance and support to produce your best work and develop your skills. You will work closely with more experienced User Researchers and will plan, manage and carry out research to inform the design of digital services and help teams get a deeper understanding of the people that use them. You will use a range of user research methods, including usability testing, pop up research, contextual research and interviewing.
You’ll communicate insights from user research in engaging and impactful ways to delivery teams to support positive change and improve digital services. You will also be conducting tasks to support research operations as this function grows within HM Land Registry.
Apprenticeships Are Funded By The UK Government And There Are Some Rules Which We Need To Consider To Establish Eligibility For This Opportunity. In Particular:
- You will have been a resident in the UK for the last 3 years prior to the start of the apprenticeship or fit the criteria of eligible residency status in the Apprenticeship Funding Rules.
- You do not already hold the same or similar qualifications.
Digital user experience (UX) professional (integrated degree) / Institute for Apprenticeships and Technical Education
Person specification
To be successful in this apprenticeship, you’ll need to have 5 GCSE’s grade 4 or grade C and above including Maths, English and ICT or a STEM subject or equivalent; and have a minimum of 104 points at A2 (grades BCC) or equivalent, e.g. BTEC DMM.
You will understand the commitment needed to complete an apprenticeship and have a motivation for learning. You will be a self-starter able to develop yourself and keep abreast in an everchanging IT environment. You will be a competent user of computer software packages including knowledge of MS Office and email. Through your ability to think ahead, you will be able to anticipate problems and have excellent problem-solving skills.
You can work as part of a team to achieve a team goal and can organise and prioritise your own work and tasks. You have effective and easy to understand communication skills (written and verbal) in a variety of situations.
Please see the attached candidate pack for further information.
Qualifications
5 GCSE's at grade C or grade 4 or above including Maths, English and ICT or STEM subject; or equivalent.
3 A-Levels or a minimum of 104 points at A2 (grades BCC) or equivalent, e.g. BTEC DMM
Behaviours
We'll assess you against these behaviours during the selection process:
- Developing Self and Others
- Working Together
- Delivering at Pace
- Making Effective Decisions
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
To apply you will need to complete the short application form and take the online Civil Service Verbal, Numerical and Judgement Tests. Ideally you should take the tests as soon as possible to allow for the next stage of the application process.
Please complete the online application form to include your qualifications and experience.
The personal statement section (in no more than 1000 words) should demonstrate evidence of the below criteria:
Please tell us about your interest in and why you want to be a User Researcher within HM Land Registry.
Please describe a time when you have been proactive in developing yourself/skills.
Please consider: Why you choose that development? What you did to develop? How you have benefited from the learning?
Please can you describe a situation when you have worked in a team to achieve a common goal.
Please consider: What qualities you brought to the team to help achieve the goal? What challenges you faced and how you dealt with them and what was the outcome of this?
Please tell me about a time when you had to complete a large volume of work within a tight timescale.
Please consider: How you motivated yourself? How you overcame any setbacks? How you prioritised the work?
(Note: If you do not have a work-based examples then an example from school/college/clubs will suffice).
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
The sift will take place shortly after the closing date. The final stage will consist of an interview and short exercise which will be held remotely.
The blended interview will consist of a short exercise and will assess the experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates may refer to notes within their interview but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Please note, the Civil Service values honesty and integrity and expect all candidates to abide by these principles. Please ensure all examples provided throughout the entire recruitment process are of your own experience. HM Land Registry take any incidences of cheating very seriously. Any detected instances of plagiarism or other forms of cheating, including the use of artificial intelligence, will be investigated and, if proven, the relevant applications will be withdrawn from the process.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Sue Wright
- Email : [email protected]
- Email : [email protected]
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [email protected] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/
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