Registration & Nationality Officer - #1797388

Job Description

About Barnet Registration & Nationality Service

Barnet Registration & Nationality Service is a fast-paced service, supporting people through key life events. We are responsible for the registration of all births, deaths and still-births in Barnet. We also offer a range of ceremonies such as marriages and civil partnerships and British citizenship ceremonies, from our home Hendon Town Hall.

About The Role

The role of a Registration & Nationality Officer is to support the delivery of civil registration services in Barnet. It is a varied role that includes the registration of births, still-births, deaths, marriages and civil partnerships as well as creating memorable ceremonies. We host ceremonies of marriages and civil partnerships at the historic Hendon Town Hall as well as at licenced venues across the borough. The role also includes welcoming new Barnet citizens at citizenship ceremonies as they complete their British naturalisation journey.

When not interacting directly with customers, the role is involved in supporting the administration of meeting legal and statutory requirements as well as resolving customer queries.

About You

Registration experience is desirable but not essential. We are looking for individuals that enjoy developing their skills, whilst maintaining a great level of customer service to make every interaction feel personal.

The ability to build rapport quickly is essential, and the successful applicant must have experience of working in a customer facing role and be able to demonstrate excellent communication skills, as well as a good level of numeric and written skills.

Being able to deliver a professional service whilst being empathetic and compassionate is key; you will be required to make decisions calmy and under pressure.

The successful applicant must be able to work flexibly to meet service demand. To fulfil our statutory obligations, weekend and on call working is required on a rota basis.

Please Click Here To Download The Job Description.

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Key Skills & Accountabilities:

• To undertake all statutory registration and discretionary duties ensuring that the Registration Acts, Regulations and legal obligations of a Registrar are applied in a fair and equitable manner including conducting marriage, civil partnership and citizenship ceremonies and registration of births, still births, deaths and marriages
• To provide an administrative support service to the Registration Service and to give advice and assistance to customers accurately and uniformly at all times in accordance with relevant legislation
• To provide the front-line service point for the Registration Service face-to-face, via telephone and email and ensure customers are dealt with efficiently, effectively and with due consideration
• To provide the nationality functions surrounding citizenship ceremonies and any future services offered
• To help Barnet Registration and Nationality Service conduct memorable and life defining events for its customers via a modern, efficient, high-quality and value for money service which is considerate, respectful, welcoming and personal. A service which inspires customer confidence and in which it is a pleasure for staff to work
  
  
  

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

What We Offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme , which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well- being training programs including confidential employee assistance
  
  
  

How To Apply

Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Kate Cooper, Business Development Lead, [email protected].

Interviews will be conducted in-person W/C 28th July

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent