Digital Change & Improvement Manager - #1797645

Job Description

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About The Role

As the Digital Change & Improvement Manager, you will play a key leadership role in shaping the future of our Oracle Cloud Fusion services. You’ll be at the forefront of managing change and release processes for the Oracle Cloud Fusion system, ensuring it is robust, efficient, and aligned with our strategic goals.

Your responsibilities will include overseeing the full lifecycle of system changes - from planning and testing to deployment and post-implementation review - while minimising disruption and maximising value. You’ll lead the coordination of Oracle Cloud updates, ensuring new features, security patches, and bug fixes are implemented smoothly and effectively.

Beyond change management, you’ll drive a culture of continuous improvement. Using data, user feedback, and service metrics, you’ll identify opportunities to optimise processes, support automation initiatives, and enhance digital literacy across the organisation. Working closely with the Head of Systems and the Systems Team, you’ll ensure our digital services are user-centric, resilient, and future-ready.

This is a hybrid role with a strong strategic and operational focus, offering the opportunity to make a tangible impact on how we deliver digital services to both internal users and the wider community.

Please click here to download the Job description for this role.

We are aware of an issue affecting some of our JD links at present - if you are unable to download a copy, please email [email protected] to request it.

About You

You are a dynamic and strategic leader with a strong track record in digital change, service improvement, and transformation. With hands-on experience in system test and release management - ideally within Oracle Cloud or similar ERP platforms - you bring a structured, analytical approach to managing complex system upgrades and digital initiatives.

You have a deep understanding of continual service improvement methodologies such as ITIL, Lean, or Agile, and you’re confident in applying these to drive meaningful change. Your experience spans process review, business case development, and the use of data and user feedback to inform decisions and optimise services.

You’re adept at leading cross-functional teams in high-pressure, fast-paced environments, balancing competing priorities while maintaining a clear focus on outcomes. Your ability to influence senior stakeholders and translate technical concepts into accessible language makes you a trusted advisor and change champion.

You’re passionate about user-centred design and agile project delivery, and you’ve successfully led transformation projects that enhance digital experiences and enable self-service. Your strong IT skills support your ability to analyse service performance and turn insights into action.

Above all, you’re a resilient, collaborative leader who inspires and motivates others, fosters a positive working culture, and is committed to delivering high-quality, future-ready digital services.

What We Offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well- being training programs including confidential employee assistance
  
  
  

How To Apply

Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Lauren Burbidge - Head of Systems on 020 8359 5539.

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.