NHS Deskside Apprentice - #1799815

Company Description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

About the Role

Wavenet is a technology-driven company committed to innovation and excellence. We're excited to offer two fantastic apprenticeship opportunities for individuals looking to build a rewarding career in IT while making a real difference in the NHS.

As a Deskside Apprentice, you’ll be embedded on-site with our NHS client (CNWL), gaining hands-on experience supporting a wide range of IT systems and users. Over the course of the 2-year program, you’ll rotate between two key areas: Deskside Field Support and End User Device Management (EUDM) – giving you broad exposure and real-world experience.

Key Responsibilities

• Rotate every 6 months between Deskside Support and EUDM Proactive Management
• Manage and resolve IT service tickets, ensuring timely completion within SLA
• Troubleshoot and provide support for hardware, software, and network issues
• Support cybersecurity awareness campaigns, including phishing simulations
• Maintain accurate IT asset and configuration records
• Collaborate with onsite and remote technical teams
• Contribute to policy development and IT improvement initiatives
• Engage with NHS users to deliver exceptional frontline IT support
  
  

Qualifications

What We're Looking For

• A genuine interest in IT and technology
• Basic understanding of computers, software, and networks
• Strong problem-solving skills with attention to detail
• Good communication and team collaboration abilities
• Eagerness to learn and improve continuously
  
  

Entry Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalent) at grade 3+ (D or above)
• Equivalent international qualifications must be formally recognized in the UK
  
  

What You'll Gain

• A competitive salary of £22,000 per annum
• Real-world, hands-on experience in an NHS environment
• Mentorship and guidance from seasoned IT professionals
• Exposure to both field support and proactive device management
• A chance to make meaningful contributions to frontline healthcare IT
• Access to learning, career development, and long-term opportunities with Wavenet
  
  

Future Prospects

The 2-year apprenticeship offers structured mentorship, career progression pathways, and the potential for permanent roles within Wavenet or the NHS upon successful completion.

Additional Information

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
  
  

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.