Head of UK - #1800526

Reporting to: Chief Commerical Officer

Job Purpose

To direct and oversee all EU employees to make sure daily operations align with the vision and goals of the company.

In addition to operational leadership, the General Manager is accountable for driving revenue growth, market expansion, and commercial performance across the UK & IE regions. This role will lead go-to-market execution, sales strategy, and ensure our market share and customer acquisition efforts are aggressively pursued.

Requirements

Responsibilities and duties

• Lead the EU team with a strong focus on commercial performance, driving sales, revenue growth, and regional market expansion.
• Define and execute a high-impact sales strategy tailored to the EU market, including outbound prospecting, lead generation, school acquisition, and upsell initiatives.
• Actively engage with potential and existing schools to identify opportunities, close new business, and expand Compass’ footprint across the UK.
• Own regional forecasting, reporting, and accountability for meeting growth targets, customer acquisition KPIs, and financial goals.
• Serve as the senior leader in the London (Shepherd’s Bush) office, setting the tone for a high-performance, collaborative culture through full-time in-office leadership (5 days/week).
• Build, manage, and coach a high-performing cross-functional team across Sales, Customer Success, Onboarding, and Support, ensuring cohesive customer experiences from first contact through implementation and renewal.
• Partner closely with the Marketing team to co-develop regional campaigns and drive awareness, lead generation, and engagement.
• Maintain direct involvement with strategic customer onboarding - conducting executive workshops, product demos, configuration sessions, and stakeholder alignment meetings.
• Collaborate with the Product and Support teams to ensure the platform is accurately configured, continuously improved, and aligned with customer feedback.
• Actively contribute to product development through structured feedback loops, sharing market insights and school needs with the wider team.
• Represent Compass at industry events, conferences, and partner meetings to enhance brand visibility and build strategic relationships.
• Drive customer advocacy by achieving high Net Promoter Scores, increasing referral activity, and maintaining strong retention and satisfaction levels.
• Ensure efficient delivery of onboarding and training activities, optimising internal resources and respecting delivery benchmarks.
  
  

Relationships

Internal:

• Executive Team
• Compass Board
• UK & IE Teams
• Finance Team
  
  

External

• Existing schools
• Potential schools
• Vendors & Partners
  
  

Measures Of Success

• UK & IE revenue growth (new bookings, renewals, and upsells)
• Number and quality of new school acquisitions Sales pipeline growth and conversion rates
• UK & IE market share and penetration vs. annual goals
• Team performance and engagement in London office
• Involvement in strategic UK & IE initiatives and execution milestones
• Net Promoter Score from schools in their respective jurisdictions
• Satisfaction levels measured in feedback from onboarding schools
• Retention rates of customers
• The number of referrals obtained from your contacts in customer schools
  
  

Benefits

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• 25 days Annual Leave + all statutory Public & Bank Holidays.
• Pension – 9.5% employer contribution.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
  
  

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, We Will Require

• Verification of unrestricted work rights in UK (eg citizenship, passport, or birth certificate).