People Operations Specialist - #1802186

Location: Portsmouth or London (Hybrid)

Type: Permanent, Full-time

Reports to: Reward & HR Systems Manager

About The Role

We’re hiring a People Operations Specialist to keep our People systems running smoothly and ensure an outstanding employee experience at every step of the journey. If you're someone who loves structure, thrives on organisation, and finds satisfaction in getting the details right - especially when it helps others - this role is for you.

This role would suit someone with a background in customer service who enjoys problem-solving and getting things done in a clear, organised way. While HR experience is great, it’s not essential - we welcome people who are keen to grow into the role. It could also be a great fit for someone currently in an apprenticeship or someone looking to start a HR apprenticeship.

You’ll be at the heart of our People Operations team, managing internal queries, owning our JIRA workflow, and supporting HR systems and reporting. This is a role where your love for admin, process, and people truly shines.

What You’ll Be Doing

• Manage and triage all People Ops queries through JIRA, ensuring timely resolution and high visibility
• Act as the go-to contact for employee questions - delivering helpful, clear, and timely responses
• Maintain our HRIS (HiBob), keeping employee data up to date and supporting system workflows
• Own onboarding and offboarding processes to ensure smooth transitions for employees and managers
• Maintain data hygiene and accuracy, and support reporting and analytics across the People team
• Be the key link between Talent Acquisition and People Ops to ensure seamless handovers post-hire
• Suggest and support process improvements and automation opportunities within People Ops
  
  

What You’ll Bring

• Experience working with systems, with an eye for improving processes
• Strong administrative and organisational skills, with a keen eye for detail
• Excellent problem-solving skills and a natural inclination to help others
• Ability to manage multiple tasks and queries without losing track or momentum
• Confidence in working with HR data and supporting reporting needs
• A collaborative, team-first mindset, especially in working with TA and other People functions
• Adaptable and proactive in suggesting improvements and embracing change
  
  

What Success Looks Like

• All People Ops queries managed and resolved efficiently
• HR system workflows optimised and data accuracy consistently high
• Smooth and timely onboarding/offboarding experiences for all employees
• Reports and dashboards supporting better People decisions across the business
• Process improvements suggested and implemented to drive People Ops efficiency
  
  

Team & Tools

• Reports to: Reward & Systems Manager
• Works closely with: Talent Acquisition, People Partners, wider People team
• Tools we use: HiBob, JIRA, Google Workspace, Ashby, Confluence (intranet)
• Ways of working: Hybrid, flexible, continuous improvement mindset
  
  

Skills That Help You Thrive

• Super organised – you love structure and have a method for everything
• People-focused – you're approachable, empathetic, and solution-oriented
• Detail-driven – accuracy matters to you, especially in data and processes
• Process-minded – you enjoy creating clarity and improving how things work Adaptable – you handle change with a can-do attitude and learn as you go
  
  

At Checkatrade, we’re reimagining the world of home improvement - powered by tech, data, and a whole lot of grit. Whether you’re coding, designing, supporting or strategising, you’ll be building real solutions that millions of people rely on.

We move fast. We act with purpose. We back people who care about the details, about doing things right, and about doing work that matters.

About Us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.