Head of Talent Management - #1802221

London - Hybrid

About Finova

Finova is the UK’s largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers — plus a network of 2,400+ brokers — stay ahead of the market.

We offer a flexible, proven suite of software that covers the full customer journey — from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

The People Team

The People Team provides support to all 450+ colleagues across Finova. Our priority is the wellbeing and happiness of our colleagues, ensuring they enjoy their work environment and their life at Finova. We are a close-knit team who strive for the best in everything we do. We have grown considerably over the past couple of years as the business has grown so that we can provide a first-class service to our colleagues. We work closely alongside the business to partner with them in achieving their successes.

About The Role

We’re looking for a strategic and hands-on Head of Talent Management to lead the design and delivery of Finova’s talent management and training curriculum. This IC (Individual Contributor) role will define and implement a company-wide capability framework, accelerate internal talent development, and build structured learning pathways for both technical and non-technical populations. You will work closely with senior leadership and subject matter experts to identify learning needs and deliver scalable, blended learning programmes that enable performance, growth, and leadership at all levels.

What will you be doing?

• Define, design and deliver Finova’s internal curriculum to support technical upskilling, business capability, leadership development, and career progression.
• Design a structured onboarding and induction programme for new joiners across all business areas to accelerate integration and productivity.
• Own the training cycle end-to-end – including needs analysis, design, delivery (hands-on or via others), assessment, and impact measurement.
• Develop and implement a capability assessment framework that clearly defines skill levels and enables faster progression through defined career pathways.
• Create a company-wide skills matrix, identify gaps, and build targeted training plans to address capability needs and succession risk.
• Design and deliver high-impact learning interventions (e.g. workshops, labs, playbooks, coaching sessions) with a focus on real-world application.
• Lead the development of the “Finova Academy” – an internal platform to house all structured learning content, pathways, and knowledge resources.
• Work with external training providers to bring in specialist expertise as needed, ensuring ROI and alignment with business needs.
• Develop a clear roadmap of talent programmes, including emerging talent pipelines (e.g. graduates, apprenticeships) and technical/functional development.
• Track, analyse, and report learning impact, providing regular dashboards to the CHRO and Executive team.
• Promote a culture of continuous learning, both internally and externally, ensuring Finova’s talent brand is synonymous with growth and development.
• Working with the Head of Talent Acquisition to design and lead early careers programs, including graduate schemes, internships, and apprenticeships, to attract, develop, and retain emerging talent, while building partnerships with educational institutions and ensuring measurable program outcomes.
  
  

About You

In terms of your experience, your attitude is everything, but we'd particularly love to see your:

• You could be looking to take your next step into a "Head of" role but you'll have proven experience in a talent development, learning or capability-building, ideally within a tech-led or financial services environment.
• A strong understanding of the full learning lifecycle – from needs analysis to impact reporting – and ability to deliver hands-on where needed.
• Experience developing or running an internal training academy or curriculum framework.
• Strong stakeholder management skills, with the ability to influence senior leaders and drive a development-first mindset.
• Comfortable operating in a fast-paced, high-growth environment, with the flexibility to pivot and prioritise based on business needs.
• Proven experience in designing and delivering early careers programs (e.g. graduate schemes, internships, apprenticeships). The ideal candidate will have a strong track record of developing strategies to attract, engage, and retain early career talent, including partnering with educational institutions, designing structured development pathways, and measuring program impact.
• Desirable: Familiarity with regulatory training, technical upskilling (e.g. software engineering), and early talent development.
  
  

What We Offer

Flexible Working: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year, and a flexible hybrid working policy.

Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP.

Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.

Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups.

Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out—we’d love to discuss how your skills and experiences align with our needs.