Revenue Controller - #2084335

We are a dynamic, multifaceted law firm that provides a wide range of legal services to a creative and entrepreneurial client base. We partner with the big and the small, from cutting edge startups to global corporations, early-stage entrepreneurs to established industry leaders, and household names to private individuals and their family offices. We are renowned for our sector specialisms which we combine with expertise across all the traditional practice areas to provide our clients with tailored solutions that truly add value.

We offer a collegiate, vibrant and supportive environment, a clear path for career progression and a strong platform from which to learn and grow. We look for high performing, committed and innovative people who aren’t afraid to push themselves to be the best they can be. We take an active role in helping our people be at the top of their game. We believe our people make us stand out and we empower them to meet their ambitions. We invest time in developing their skills and knowledge and run a number of development and training programmes throughout the year, as well as encouraging and supporting personal involvement in other areas of expertise.

The role

This role is part of our Finance Team and reports to the Revenue Control Manager. The Revenue Controllers support specific practice groups and are responsible for their groups’ credit control, billing and WIP management. This will involve gaining knowledge about clients, managing the billing of matters and ensuring clients are billed promptly, and securing swift payment of invoices. You will regularly liaise with internal Partners and employees at all levels and external clients, applying an assertive yet tactful approach.

Responsibilities

• Supporting designated practice groups, splitting your time between sitting with the Finance team or with the specific legal practice groups enabling you to liaise directly with the Partners and lawyers, taking responsibility for their billing and credit control requirements, and closely monitoring billing and cash collection budgets and targets.
• Dealing with a large portfolio of clients and liaising with them on a daily basis regarding their debts - predominantly via telephone. Updating the firm’s credit control system (Aderant Expert Collections) for action tasks, reminders, follow up notes etc.
• Reviewing daily bank statements and TT payments to ensure funds are allocated to the correct matters.
• Administering payments by credit/debit card.
• Arranging and attending monthly meetings with Partners to review WIP and debtors to agree a course of action and follow-up to ensure completion in the agreed timescales.
• Dealing with all aspects of client queries regarding invoiced fees and any detailed information that may be required. Ensuring queries are dealt with promptly, escalated and followed up with Partners/Department Management Partners.
• Preparing debt reporting statements and liaising with the cashier teams on cheque and bank transfers. Ensuring money in client account designated for bills is monitored and transferred swiftly to office account in accordance with SRA rules.
• Liaising with clients and lawyers to resolve queries to ensure that bills are paid within payment terms.

Requirements

• Excellent communication and persuasion skills and ability to liaise effectively at all levels.
• Confidence and the ability to place pressure tactfully on individuals and companies who owe money.
• Strong customer service/stakeholder management experience.
• Excellent organisational skills.
• Excellent numeracy skills and ability to reconcile accurately.
• Flexible to the requirements of the role and an adaptable approach when required.
• Good computer skills – knowledge of Aderant systems would be desirable; competent in Microsoft Office including Outlook, Excel and Word