AWS Infrastructure & Application Support Engineer - #2093825

Lynx Recruitment Ltd

Date: 3 hours ago

City: London

Salary: £75,000 - £85,000 / year

Contract type: Full time

Work schedule: Full day

Lynx Recruitment is working with a leading technology organisation seeking an AWS Infrastructure & Application Support Engineer to join their Support & Operations team.

You’ll provide L2/L3 support across cloud-based applications and AWS infrastructure, ensuring the performance, stability, and reliability of critical systems. This role involves troubleshooting complex issues, supporting deployments, and working closely with engineering teams and clients. An on-call rota is included.

Key Responsibilities

Provide L2/L3 support for AWS applications and infrastructure
Own and resolve incidents end-to-end
Troubleshoot across application, infrastructure, and data layers
Monitor systems and respond to alerts
Support deployments and production changes
Work with internal teams, clients, and third parties
Follow ITIL processes (Incident, Problem, Change)

Essential Skills

Strong AWS experience (EC2, S3, RDS, Lambda, VPC, IAM)
Experience supporting production cloud systems
Strong troubleshooting and monitoring skills
Experience analysing logs and data
Background in Support / Operations

Desirable

ITIL knowledge
Monitoring tools (Prometheus, Grafana, ELK)
Terraform / CloudFormation
CI/CD, DevOps, Docker, Kubernetes

Personal Skills

Strong communication and customer focus
Problem-solving mindset
Team player with a proactive approach

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