Temp Life Science - Customer Experience Advisor - #2095036

Temp Life Science | Customer Service Administrator

Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project.

This exciting Customer Service position would be an ideal step for a Life Science graduate who is looking to make a transition into an office-based role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel.

Hybrid working (8 days per month in Office) | Office based in Canary Wharf | £14.20ph | 37 hours per week (Monday to Friday) | 4 - 6 months temporary

An amazing benefits package includes:

• Weekly pay every Friday
• Easy timesheet accessibility with mobile support
• Up to 29 days annual leave
• Perks at work and discount schemes for all major retailers and over 150 high street stores
• Access to free eye-care vouchers and discounts towards glasses for VDU purposes
• Access to well-being platforms
• FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
• Temp of the Month awards
• Dedicated consultant to support your job search and offer expert interview tips

Duties of the role:

• Being the first point of contact, providing consistently good customer service through a variety of channels and services
• This role is within a fast-paced target driven environment where you will play a key role in resolving customer queries at first contact including logging and monitoring queries
• Ensuring high levels of customer service are provided in all interactions with both internal and external customers
• Taking ownership to monitor and follow up where enquiries remain unresolved working to fix any identified issues within agreed timescales and escalating where appropriate
• Responsible for a wide range of simple to complex queries
• Working with staff at all levels to escalate queries and seek their expertise and guidance
• Responsible for collating input from colleagues to provide responses
• Ensure all systems and resources are used effectively to help process customer enquiries and accurately maintain all records in a consistent manner
• Able to manage fluctuations in workload
• Establish, develop and maintain effective working relationships with colleagues

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