Complaints Officer - #2100960

The Complaints Officer will manage and resolve customer complaints while ensuring a high standard of service delivery within the property sector. This role requires a keen eye for detail and a commitment to customer satisfaction.

Client Details

This is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency.

Description

• Handle and resolve customer complaints in a professional and timely manner.
• Maintain accurate records of all complaints and resolutions.
• Work closely with the customer service team and housing operations lead to ensure customer satisfaction.
• Analyse complaint trends and provide feedback to improve processes.
• Ensure compliance with relevant regulations and company policies.
• Communicate effectively with internal and external stakeholders.
• Prepare reports on complaint handling and outcomes.
• Support the implementation of strategies to enhance the customer experience.

Profile

A successful Complaints Officer should have:

• Experience in customer service or a related field within the housing industry.
• Strong problem-solving and communication skills.
• The ability to work independently and manage multiple tasks effectively.
• Attention to detail and a proactive approach to resolving issues.
• Knowledge of complaint-handling processes and relevant regulations.
• Proficiency in maintaining accurate records and preparing reports.

Job Offer

• Salary range: £33,000 - £37,000 per annum.
• Flexible working arrangements, including two days working from home.
• Fixed-term contract offering valuable experience in the property sector.
• Supportive team environment and opportunities for professional growth.

If you are ready to bring your skills to this Complaints Officer role, we encourage you to apply today!