Payroll Officer - #2101208

Job Purpose Payroll Officer

To assist in all aspects of the day to day delivery of a comprehensive and efficient payroll service, that ensures staff are paid accurately and on time and in accordance with legislation, regulations and Council policy.

To act as first line contact to the full range of clients (employees, Council departments, schools and external bodies).

To provide specialist advice on all matters pertaining to payroll administration regulations and associated policies.

Actively respond to and resolve payroll service desk items within performance targets.

Responsibilities Payroll Officer

• To assist line management in ensuring the timely, efficient and effective delivery of payroll so that performance targets are met and that payroll is developed in a way that will drive through measurable service efficiencies and enhance both service delivery and client expectation and experience.

• Administer the Councils payroll and provide all the services associated with it in accordance with all relevant legislation, policies and procedures, including:

• Statutory and contractual Maternity pay
• Statutory and contractual sick pay, including liaison with managers and HR officers to ensure compliance with statutory regulations
• NI Benefits
• PILON
• pay awards
• increments
• manual payments.

• Responsible for checking the work of team colleagues to ensure the accurate and timely payment of salaries.

• Take total responsibility for the completion of service desk items in addition to clearing down allocated post and emails within set timescales to ensure consistent and high performance.

• Liaise directly with employees, employers, external bodies by correspondence, telephone or in person in a professional manner.

• To undertake presentations, surgeries and one to ones as and when required.
• Deal with complex queries, utilising interpersonal and negotiation skills to build relationships and placing customer needs at the forefront.

• Ensure that starters and leavers are processed in line with legislation and procedure.

• Apply the terms and conditions relating to employees (teaching and non-teaching staff) and the Councils policies and procedures in the calculation and processing of payments.

Key Knowledge Payroll Officer

Knowledge of payroll administration procedures and systems.

Very good knowledge of the PAYE and HMRC regulations and associated legislation.

Knowledge and experience of establishing strong effective working relationships, communicating effectively (verbal, written, presentations) and interacting with clients, internal departments and external bodies to deliver an effective payroll administration service.

Proven ability to cope with conflicting and changing demands through good time management and the ability to work under pressure.

Proficient ICT skills including Microsoft applications.

Relevant Experience Payroll Officer

Relevant experience of working in a Payroll Administrator role in a customer focused organisation.

Experience of using and maintaining computer programmes such as Microsoft Word & Excel.

Experience of using payroll IT systems ideally gained within a public sector environment.

Experience in payroll calculations and application of PAYE, tax, national insurance and pensions regulations in relation to payroll service delivery.

Experience in dealing with member enquiries including complex enquiries and resolving matters with a satisfactory outcome.

Qualification Payroll Officer

Appropriate professional qualifications or significant experience of working in a payroll department in a customer focused organisation.