Sales & Marketing Lead - #2101588

Sales & Marketing Lead

Salary £35,000 - £40,000 FTE dependent on experience + performance related bonus

Shoreditch, London Studio based- Full-time or part-time opportunity available

Orhan London are looking for someone to help drive the next stage of growth for their established tailoring studio. This is a unique opportunity to join a close-knit team and play a key role in shaping the future of a business with over 20 years of craftsmanship, creativity and exceptional customer service behind it.

This isn't a typical marketing role. Combining business development, sales and marketing, you'll focus on generating new business, re-engaging previous clients, strengthening our brand and delivering an exceptional customer journey that encourages repeat business.

At Orhan London, we create bespoke tailoring and alterations for he's, she's and they's, celebrating individuality through outstanding craftsmanship and personal service. Working as part of our team of six, you'll have the opportunity to bring fresh ideas, make a real impact and help drive the business forward.

The Role

This is a hands-on, varied role with real responsibility.

You'll work closely with the founders, taking ownership of business growth by identifying new opportunities, developing partnerships and nurturing client relationships. A key part of the role will involve reactivating our extensive database of dormant clients, converting previous customers into loyal repeat business and ensuring every interaction reflects the high standards we're known for.

Alongside business development, you'll take ownership of our marketing activity, looking at new ways to strengthen our brand, increase engagement and ensure we're reaching the right audiences. You'll constantly be looking for opportunities to improve what we do, bringing new ideas to the table and having the freedom to implement them.

This is an opportunity for someone who enjoys variety, thinks commercially and wants to play a genuine role in helping a successful independent business continue to grow.

What You'll Be Doing

Partnerships & Growth

• Creating new business opportunities, partnerships and client channels.
• Proactively sourcing new business and identifying opportunities to expand our client base.
• Re-engaging our extensive database of previous clients, converting them into repeat customers.
• Identifying new markets, partnerships and commercial opportunities.
• Actively developing the reputation and reach of the business.
• Bringing fresh ideas that contribute to long-term business growth.

Sales & Client Journey

• Managing enquiries from first contact through to becoming loyal, repeat clients.
• Building genuine relationships with clients, creating trust and delivering an exceptional experience.
• Strengthening the customer journey to improve conversion, retention and referrals.
• Maintaining a strong commercial focus whilst ensuring every client receives outstanding service.
• Continually looking for ways to improve the overall client experience.

Marketing & Brand

• Taking ownership of our social media channels, ensuring consistent, engaging and high-quality content.
• Writing clear, authentic copy across social media, email campaigns and our website.
• Identifying and delivering marketing activity that supports business growth.
• Working with our SEO and PPC partners to maximise marketing performance.
• Looking for creative ways to increase brand awareness and customer engagement.

Commercial Performance & Operations

• Monitoring business performance and identifying opportunities to increase revenue.
• Analysing results and adapting activity to maximise success.
• Supporting wider business projects, systems and day-to-day operations where required.
• Taking ownership of ideas from concept through to implementation.

What's In It For You

• A varied role spanning business development, sales and marketing, where no two days are the same.
• The opportunity to help shape the future of an established London business with over 20 years of success.
• Working closely with the founders in a collaborative, studio-based team of six.
• Real ownership of your work, with the opportunity to introduce new ideas and make a visible impact.
• A creative, supportive working environment where your contribution genuinely matters.
• A long-term opportunity for someone ambitious who wants to grow alongside the business.
• A clear pathway to develop as the business continues to expand.

Who This Role Suits

You'll have experience across business development, sales and marketing, with a genuine passion for building relationships and helping businesses grow.

Experience within tailoring, fashion, luxury retail or another premium service-led environment would be advantageous, but more importantly we're looking for someone who understands people, enjoys spotting opportunities and has the drive to turn ideas into results.

You'll be:

• Experienced in sales, marketing and business development.
• Confident speaking with clients and developing long-term relationships.
• Commercially aware, ba