Client Experience Assistant - #2101620

Client Experience Assistant (Front of House)

The Client Experience Assistant is a core member of our front-of-house team, supporting the delivery of a seamless, high-quality client and visitor experience in our London office.

This role is ideal for someone reliable, proactive and service-driven, with strong attention to detail and pride in maintaining a professional environment. The role requires wearing an Isio-provided uniform and maintaining a polished, professional appearance at all times.

This role is 35 hours per week, Monday–Friday. The working pattern will vary within the 8:00am to 6pm operating window to ensure full cover (e.g., rotating shifts such as 8:00am to 4pm, 9:30am to 5:30pm, 10:00am to 6pm).

This in-office role will be based at our London premises on Noble Street, Barbican, EC2V 7EE.

What does the role entail?

• Deliver a consistent five-star meet-and-greet service for all clients and visitors.
• Act as the first point of contact for queries, ensuring efficient, solution-focused support and timely follow-up.
• Build strong relationships with key stakeholders across the business to enable a smooth and coordinated experience.
• Managing meeting room bookings, ensuring appropriate prioritisation for client meetings.
• Ensure all office procedures, standards and policies are followed and continuously maintained.
• Organise and maintain office supplies for colleagues and visitors, including stock checks and replenishment.
• Maintain oversight of office security, including monitoring access and reporting any concerns promptly.
• Support the day-to-day running of the office switchboard, event coordination and ad hoc operational tasks.
• Becoming the onsite Audio Visual “go-to”, providing basic IT/presentation support and engaging with IT where needed.
• Handle routine administrative tasks, including incoming and outgoing post, deliveries, and general office duties.

What we’re looking for?

• Experience in a corporate or professional services environment in a similar front-of-house or facilities role.
• Confidence managing and communicating with stakeholders at all levels.
• Previous experience of using video conferencing and meeting room technology.
• Strong interpersonal and communication skills, with a warm and professional manner.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and common workplace technology.
• Ability to maintain a polished, professional appearance in line with the required uniform and dress standards.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.