Audio Visual Apprentice - #2107872

Lockton is the world's largest privately held independent insurance brokerage. At Lockton, we are all about unlocking potential—your potential, our clients' potential, and ultimately our potential to deliver world-class service. If you're passionate about making a real impact and thriving in a culture where you truly belong, join us to make a difference.

We are now seeking individuals who will thrive in this type of atmosphere and in line with the firm’s strategy and continued growth, we are now looking to recruit an Audio-Visual Apprentice to join our dynamic and expanding team.

Experience in both technical and customer facing skills through having a strong client facing approach with a smart and friendly attitude in a highly strong corporate environment. You should also have experience of audio-visual technologies and be able to work in a fast-paced in-house support team who provide technical support across the business.

As an Audio-Visual apprentice your primary focus will be supporting meeting rooms, setting up and managing meeting room technologies.

You should have knowledge and understanding Microsoft Office Products, including Outlook, Teams and Excel. You should also have solid experience working in a customer facing role.

This is a permanent role where you will be supported to achieve a Level 3 Apprenticeship qualification.

Role Responsibilities:

• Audio-visual meeting room setup and support, ensuring all rooms are connected and receiving/transmitting good audio/video.
• Daily room checks and preventative maintenance tasks.
• Complete service desk workload in accordance with Technology SLA’S and procedures, escalating any outside your skill set.
• Assist in day-to-day Audio-Visual tasks.
• Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
• Provide cover for other team members and ad hoc duties when requested by Management.
• Deliver a continuous high level of customer service- 'We live Service'.

Candidate Profile

• Understanding the general and legal principles applicable to insurance. Working knowledge of the computer desktop software provided by Lockton. Understanding of and adherence to Lockton standards and procedures. Ability to build and maintain good business relationships and influence outcomes where appropriate.
• Ability to communicate effectively and professionally both verbally and in writing.
• Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
• Analytical and problem-solving skills, including research and investigation and product evaluation.
• Work in support of other team colleagues.
• Show a flexible approach to change.
• Ability to achieve set individual and team goals and objectives.
• Adopt right first-time approach.
• Relevant technical IT expertise to fulfil assigned tasks & responsibilities. Ability to advise and coach Associates in the use of Lockton IT systems. Understanding of IT change control and impact analysis protocols.
• Flexible working hours when required. Rota system in place covering period of 8am-6pm

Minimum requirements

• 3 A-levels or equivalent in any subject
• A minimum of Grade 4 / C at GCSE level (or equivalent) in English Language and Mathematics.

NB: Due to Apprenticeship regulations, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.

Desirables

• Customer service skills
• Interest in Audio-Visual Technologies
• WebEx/Zoom

In return Lockton remain committed to recognising and sustainably rewarding Associates empowering you to put your clients and their business first.

We attract the best professionals to come and work with us who are excited by our unique culture that values respect, ethical, moral, and caring approach, in fact our Associates are our greatest asset.